Question 1

What type of account does the portfolio accept?

Accepted Answer

Checking Account

Answer

Prepaid Account

Answer

Credit Card Account

Answer

Savings Account

Question 2

Which of the following is incorrect about call attempts?

Accepted Answer

maximum of 5 dials in 3 minutes

Answer

must dial the number within 3 minutes upon generate

Answer

wait until 4 rings or 20 seconds before ending the call

Answer

maximum of 16 dials in a day

Question 3

When establishing RPC, you must ask the ____ of the customer.

Accepted Answer

first and last name

Answer

first name

Answer

last name

Answer

nickname

Question 4

Which of the following is the correct Voice Recording Disclosure?

Accepted Answer

This call may be monitored or recorded for training and quality purposes

Answer

This call may be recorded for training and quality purposes

Answer

This call may be recorded for training purposes

Answer

This call may be monitored for training and quality purposes

Question 5

What are the security questions for CIP?

Accepted Answer

Full Name, Last 4 of SSN, Complete Address, Date of Birth

Answer

full name, SSN, Account Number, Date of Birth

Answer

Full Name, Full SSN, Full Address, Full Account Number

Answer

Full Name, SSN, Last 4 of phone number, Date of Birth

Question 6

What tool do we use to check duplicate portfolios?

Accepted Answer

Eagle

Answer

Decision Logic

Answer

One-Click

Answer

Panda

Question 7

What website do we check if a casino is owned by a tribe?

Accepted Answer

www.500nations.com

Answer

www.50nations.com

Answer

www.500nation.com

Answer

www.50nation.com

Question 8

Which of the following is not considered an unacceptable employer?

Accepted Answer

US Campus Police

Answer

Payday Loan Company

Answer

US Department of Treasury

Answer

Law Office

Question 9

Which of the following is considered a bad bank?

Accepted Answer

MetaBank

Answer

Wells Fargo

Answer

Bank of the West

Answer

Chase Bank

Question 10

Which of the following is not considered an unacceptable job position?

Accepted Answer

Correctional Officer

Answer

Legal Attorney

Answer

Collections Supervisor

Answer

Legal Desk Assistant

Question 11

What is the internal portfolio code for RNL?

Accepted Answer

PO124

Answer

PO133

Answer

PO134

Answer

PO132

Question 12

Which of the following is not part of the eligibility requirements for a loan?

Accepted Answer

Must have a good credit score

Answer

Must have a job or income source

Answer

Must be residing in a good business state

Answer

must meet the age requirement

Question 13

What is the status of the application that Loan Specialists can work on?

Accepted Answer

Agent Review

Answer

Corrector Review

Answer

Underwriter Review/Application Reviewer

Answer

Tribe Review

Question 14

Which of the following departments is considered acceptable?

Accepted Answer

Department of Corrections

Answer

Sheriff Department

Answer

Department of State

Answer

Department of Homeland Security

Question 15

After providing the third-party disclosure, what information should we get from the customer?

Accepted Answer

Name of the third party and their relationship

Answer

name of the third party and ssn

Answer

name of the third party and date of birth

Answer

Name of the third party and age

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