Question 1

What is an important reason to gather customer feedback?

Accepted Answer

To improve products or services

Answer

To create ads

Answer

To ignore customer needs

Answer

To increase prices

Question 2

Which of the following is a method for collecting customer feedback?

Accepted Answer

Surveys

Answer

Switching products

Answer

Ignoring complaints

Answer

Making random guesses

Question 3

What should you include in a thank you letter to clients?

Accepted Answer

Expression of gratitude

Answer

Company policy changes

Answer

Price increase notice

Answer

Cancellation of services

Question 4

What is the purpose of asking clear survey questions?

Accepted Answer

To get accurate responses

Answer

To make it longer

Answer

To confuse customers

Answer

To avoid collecting data

Question 5

Why is it important to address customer complaints?

Accepted Answer

To improve customer satisfaction

Answer

To ignore them

Answer

To make customers angry

Answer

To increase product prices

Question 6

What type of feedback can be collected through an online survey?

Accepted Answer

Both positive and negative feedback

Answer

Only positive feedback

Answer

Only negative feedback

Answer

No feedback at all

Question 7

What is one benefit of using an online event survey form?

Accepted Answer

It allows for easy data collection

Answer

It takes a long time to analyze results

Answer

It can only be filled out on paper

Answer

It doesn't provide any feedback

Question 8

What is a common way to thank customers after they provide feedback?

Accepted Answer

Sending a thank you letter

Answer

Removing their accounts

Answer

Ignoring their response

Answer

Increasing their bills

Question 9

What is an effective strategy for writing survey questions?

Accepted Answer

Make them clear and concise

Answer

Ask multiple questions at once

Answer

Make them very long

Answer

Use complicated language

Question 10

What type of questions can you include in a survey to get detailed feedback?

Accepted Answer

Open-ended questions

Answer

Yes or no questions

Answer

Multiple choice questions

Answer

True or false questions

Question 11

What does the AVERAGE formula calculate in a set of numbers?

Accepted Answer

It calculates the mean value.

Answer

It finds the mode.

Answer

It counts how many numbers there are.

Answer

It calculates the median value.

Question 12

What does the MEDIAN formula return for a set of numbers?

Accepted Answer

It returns the middle value when the numbers are arranged in order.

Answer

It calculates the average of the numbers.

Answer

It finds the most frequently occurring number.

Answer

It returns the highest value.

Question 13

What does the MODE formula do in statistics?

Accepted Answer

It returns the most common value in a data set.

Answer

It finds the range of the numbers.

Answer

It calculates the average value.

Answer

It returns the largest value.

Question 14

If a data set has the numbers 2, 4, 4, 5, and 7, what is the mode of this data set?

Accepted Answer

4

Answer

5

Answer

2

Answer

7

Question 15

What is the main difference between the AVERAGE and MEDIAN formulas?

Accepted Answer

AVERAGE calculates the mean, while MEDIAN finds the middle value.

Answer

AVERAGE finds the largest number, while MEDIAN finds the smallest.

Answer

AVERAGE and MEDIAN are the same.

Answer

MEDIAN calculates the average, while AVERAGE finds the most common value.

Question 16

What happens if there is no number that repeats in a data set when using the MODE formula?

Accepted Answer

An error occurs because there is no mode.

Answer

The MODE returns the highest value.

Answer

The MODE returns zero.

Answer

The MODE calculates the average.

Question 17

Which formula would you use to find the average score of a class?

Accepted Answer

AVERAGE

Answer

MEDIAN

Answer

MODE

Answer

SUM

Question 18

In a set of numbers 1, 3, 3, 6, 7, 8, what is the median?

Accepted Answer

6

Answer

5

Answer

3

Answer

7

Question 19

What does it mean if a data set has multiple modes?

Accepted Answer

It is called multimodal and has several values that appear with the highest frequency.

Answer

It has no mode at all.

Answer

The mode is the highest value in the set.

Answer

It only has one mode.

Question 20

If you want to calculate how typical a score is in a test result, which formula should you use?

Accepted Answer

AVERAGE

Answer

RANGE

Answer

MODE

Answer

MEDIAN

Question 21

What does the AVERAGE formula do in statistics?

Accepted Answer

It calculates the mean of a set of numbers.

Answer

It finds the middle value in a set of numbers.

Answer

It identifies the most common value in a data set.

Answer

It counts the total number of values.

Question 22

Which formula would you use to find the most frequently occurring number in a data set?

Accepted Answer

MODE

Answer

SUM

Answer

MEDIAN

Answer

AVERAGE

Question 23

What is the purpose of the MEDIAN formula in statistics?

Accepted Answer

To find the middle value in a set of numbers.

Answer

To add all the numbers together.

Answer

To calculate the average of a set of numbers.

Answer

To identify the most common number in a data set.

Question 24

If you wanted to calculate the average of the numbers 4, 6, and 8 using the AVERAGE formula, what would the formula look like?

Accepted Answer

=AVERAGE(4, 6, 8)

Answer

=SUM(4, 6, 8)

Answer

=MEDIAN(4, 6, 8)

Answer

=MODE(4, 6, 8)

Question 25

What happens if you use the MODE formula on a set of numbers where no number appears more than once?

Accepted Answer

An error occurs.

Answer

It returns the largest number.

Answer

It returns the smallest number.

Answer

It gives the average of the numbers.

Question 26

If you wanted to determine the average score from a list of five test scores, which formula would you use?

Accepted Answer

=AVERAGE(score1, score2, score3, score4, score5)

Answer

=MEDIAN(score1, score2, score3, score4, score5)

Answer

=MODE(score1, score2, score3, score4, score5)

Answer

=SUM(score1, score2, score3, score4, score5)

Question 27

Which formula would you use to find the middle value in the set of numbers: 3, 7, 2, 9, and 5?

Accepted Answer

=MEDIAN(3, 7, 2, 9, 5)

Answer

=AVERAGE(3, 7, 2, 9, 5)

Answer

=SUM(3, 7, 2, 9, 5)

Answer

=MODE(3, 7, 2, 9, 5)

Question 28

What does the AVERAGE formula specifically do with the numbers you provide?

Accepted Answer

It adds them together and divides by the number of values.

Answer

It finds the smallest number in the list.

Answer

It finds the largest number in the list.

Answer

It counts how many numbers are in the list.

Question 29

Which of the following statements is true about the MODE formula?

Accepted Answer

It returns the most frequently occurring number in a data set.

Answer

It calculates the total of all numbers.

Answer

It determines the smallest number in the set.

Answer

It finds the average value of a set of numbers.

Question 30

What is the difference between AVERAGE and MEDIAN in statistics?

Accepted Answer

AVERAGE finds the mean, while MEDIAN finds the middle value.

Answer

MEDIAN calculates the total, while AVERAGE counts the numbers.

Answer

AVERAGE and MEDIAN are the same thing.

Answer

AVERAGE finds the mode, while MEDIAN finds the smallest value.

Question 31

Why is it important to send a thank you letter after hosting an event?

Accepted Answer

It shows appreciation to the attendees

Answer

It is required by law

Answer

It makes the event more fun

Answer

It helps you plan the next event

Question 32

What can you find in Google's template gallery?

Accepted Answer

Documents, spreadsheets, and presentations

Answer

Online shopping sites

Answer

Cooking recipes

Answer

Video games

Question 33

What is a proper etiquette to show appreciation after an event?

Accepted Answer

Sending a thank you letter

Answer

Throwing another party

Answer

Ignoring the attendees

Answer

Posting about the event on social media

Question 34

What type of items can you create using templates from Google’s gallery?

Accepted Answer

Resumes, invoices, and birthday cards

Answer

Websites and apps

Answer

Cars and bikes

Answer

Movies and games

Question 35

What is one reason to send a thank you letter to attendees after an event?

Accepted Answer

It helps maintain good relationships

Answer

It cancels out any mistakes made

Answer

It counts as a ticket for future events

Answer

It gives attendees a gift

Question 36

What benefit comes from using a template from Google’s template gallery?

Accepted Answer

It saves time and helps with organization

Answer

It makes your work look messy

Answer

It replaces the need for writing

Answer

It costs money to use

Question 37

What is a key element to include in a thank you letter after an event?

Accepted Answer

A personal message about the event

Answer

An invitation to another event

Answer

A complaint about the food

Answer

A list of all guests

Question 38

When hosting an event, why is it beneficial to use a template for your invitations?

Accepted Answer

It helps you create a professional-looking invite quickly

Answer

It makes the invitations boring

Answer

It increases the cost of hosting

Answer

It limits the number of guests

Question 39

What is one reason why proper etiquette is important after hosting an event?

Accepted Answer

It shows respect to your guests

Answer

It guarantees more guests next time

Answer

It eliminates the need to plan future events

Answer

It makes the event more memorable

Question 40

What can using templates from Google's gallery help you create for school projects?

Accepted Answer

Presentations and reports

Answer

School uniforms

Answer

Lunch boxes

Answer

Physical notebooks

Question 41

How do you change the page color in a Google Docs template?

Accepted Answer

Click on File ► Page setup and then choose from the Paper color drop down menu.

Answer

Right-click on the document and select Change color

Answer

Use the toolbar and select Text color

Answer

Click on Format ► Background color

Question 42

What can you change in a Google Docs template after it has been formatted?

Accepted Answer

You can change the font, font size, font color, and add images.

Answer

You cannot make any changes once it's formatted

Answer

You can only add new pages

Answer

You can only change the text color

Question 43

What do you select to access the option to change the paper color in Google Docs?

Accepted Answer

File ► Page setup

Answer

View ► Color options

Answer

Edit ► Document settings

Answer

Insert ► Background color

Question 44

Which option do you select if you want to create a custom paper color in Google Docs?

Accepted Answer

Click on Custom in the Paper color drop down menu.

Answer

Select the default color from the list

Answer

Change the font style

Answer

Use the Text color option

Question 45

What happens to a template after you use it in Google Docs?

Accepted Answer

It becomes a regular document that can be edited like any other.

Answer

It saves as a permanent copy only

Answer

It cannot be edited at all

Answer

It can only be viewed and not changed

Question 46

Which menu option allows you to set margins in Google Docs?

Accepted Answer

File ► Page setup

Answer

Edit ► Margins

Answer

View ► Layout settings

Answer

Format ► Page margins

Question 47

What can you add to a formatted template in Google Docs?

Accepted Answer

Images

Answer

Shapes only

Answer

Tables only

Answer

Only text

Question 48

Where do you click to start changing the orientation of a document in Google Docs?

Accepted Answer

File ► Page setup

Answer

Format ► Document orientation

Answer

Edit ► Setup orientation

Answer

View ► Page layout

Question 49

What is the purpose of using a template in Google Docs?

Accepted Answer

To have a pre-formatted design for documents.

Answer

To automatically save the document

Answer

To create a document without any formatting

Answer

To prevent any changes to a document

Question 50

What action do you need to take to change the font color in a Google Docs template?

Accepted Answer

Select the text and use the Text color option from the toolbar.

Answer

Go to Edit and select Color settings

Answer

Click on File and choose Font style

Answer

Right-click and choose Change font

Question 51

What can you change in a Google Docs template after you start using it?

Accepted Answer

You can change the font, font size, and font color.

Answer

You can only add images but not change text.

Answer

You can only change the background color.

Answer

You cannot change anything in a template.

Question 52

How do you change the page color in a Google Docs template?

Accepted Answer

Click on File and then select Page setup.

Answer

Right-click on the document and select Change Color.

Answer

Select Page Layout and change the color from there.

Answer

Click on Edit and then choose Page color.

Question 53

What types of documents can you create using Google’s template gallery?

Accepted Answer

You can create documents, spreadsheets, presentations, forms, and drawings.

Answer

Only drawings.

Answer

Only presentations and forms.

Answer

Only documents and spreadsheets.

Question 54

What should you select to change the margins of a document in Google Docs?

Accepted Answer

Select Page setup from the File menu.

Answer

Click on Edit and choose Margins.

Answer

Right-click on the page and select Margins.

Answer

Go to View and select Margin settings.

Question 55

If you want to use a birthday card template from Google’s template gallery, where should you look?

Accepted Answer

In Google’s template gallery.

Answer

In the Settings options.

Answer

In the Help section.

Answer

In the File menu.

Question 56

What happens when you select 'Custom' in the Paper color menu?

Accepted Answer

You can choose a color that is not available in the standard options.

Answer

You will change the font color instead.

Answer

You will reset the paper color to default.

Answer

You will only get black and white options.

Question 57

Which of the following is true about formatting a template in Google Docs?

Accepted Answer

You format a template the same way you format a document.

Answer

Templates cannot be formatted.

Answer

Formatting a template is different from formatting a document.

Answer

You can only format templates using a special tool.

Question 58

What should you do first to access the Paper color option in Google Docs?

Accepted Answer

Click on File and then choose Page setup.

Answer

Select View and then Margin settings.

Answer

Click on Edit and select Color options.

Answer

Right-click on the document and choose Paper color.

Question 59

What is a benefit of using Google’s template gallery?

Accepted Answer

It provides ready-made designs that can save you time.

Answer

It limits your creativity with strict guidelines.

Answer

It requires a subscription to access the templates.

Answer

It only has templates for academic documents.

Question 60

Which of the following templates can you find in Google’s template gallery?

Accepted Answer

A resume and cover letter.

Answer

Only web design layouts.

Answer

Only charts and graphs.

Answer

Only technical reports.

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