Question 1

Which of the following should you consider in preparing maintenance procedure for both hardware and software?

Accepted Answer

Systematic Plan

Answer

Configuration Plan

Answer

Maintenance Plan

Answer

OHS Plan

Question 2

Which of the following procedures can prolong the lifespan of a computer system for years of extra effective use?

Accepted Answer

All the above

Answer

Cleaning out the dust on a computer

Answer

Running anti-malware programs

Answer

Deleting files as needed

Question 3

Which of the following computer maintenance should be done daily?

Accepted Answer

Never shut down by using the power button – always use the option from the start menu.

Answer

Backup your hard drive as an image, so if your PC ever crashes you won't have to reinstall from scratch.

Answer

Uninstall programs that you don't use anymore to free up space.

Answer

Clean out your disk drive, like defragmentation, these are small pieces of trash that quietly accumulate over time.

Question 4

Why do computer technicians need to run a malware scan on a computer as a maintenance procedure?

Accepted Answer

To stay on top of virus prevention

Answer

So, you don't miss any crucial upgrades.

Answer

This way, temporary files won't build up and slow down use over time.

Answer

To save electricity and to prevent wear-and-tear.

Question 5

Which of the following computer maintenance should be done as needed?

Accepted Answer

Uninstall programs that you don't use anymore to free up space.

Answer

Use the defragmentation tool to keep your PC running fast and efficiently.

Answer

Do a thorough cleaning of the computer.

Answer

Try to back up your data at least once per day.

Question 6

How often should you back up your hard drive as an image, so if your PC ever crashes you won't have to reinstall from scratch?

Accepted Answer

Yearly

Answer

As Needed

Answer

Daily

Answer

Monthly

Question 7

Which of the following is designed as a systematic maintenance plan for hardware?

Accepted Answer

Place the computer in a well-ventilated area.

Answer

Install or secure passwords.

Answer

Delete temporary files.

Answer

Backup your files.

Question 8

Which of the following is designed as a systematic maintenance plan for software?

Accepted Answer

Update anti-virus and spy ware.

Answer

Design a monitoring, evaluating and updating plan.

Answer

Move the computer only when it is turned off and unplugged.

Answer

Schedule use of computer for its longer life.

Question 9

Which of the following systematic maintenance plans is done for hardware components?

Accepted Answer

Place your computer in a well-ventilated area.

Answer

Install or secure passwords.

Answer

Update anti-virus and spy ware.

Answer

Backup and delete temporary files.

Question 10

Which of the following systematic maintenance plans is done for software components?

Accepted Answer

Scan hard drive for errors.

Answer

Move the computer only when it is turned off and unplugged.

Answer

Design a monitoring, evaluating, and updating plan.

Answer

Maintain your hard disk.

Question 11

Which of the following is the routine updating of master files, such as adding and deleting employees and customers and changing credit limits and product prices?

Accepted Answer

Disk or file maintenance

Answer

Hardware maintenance

Answer

Information system maintenance

Answer

Software maintenance

Question 12

Which of the following should you consider first in properly selecting tools?

Accepted Answer

Know and understand in detail the usage of the work to be accomplished.

Answer

Use the consumable parts according to their manufacturer’s instruction.

Answer

Plan for the scope considering of the sequence of tasks.

Answer

Select the best tool for each task.

Question 13

Which of the following rules for tool maintenance is described as having a tool room or a too control center for specialized toolboxes?

Accepted Answer

Keep each tool in its proper storage.

Answer

Use each tool for the job it was designed for.

Answer

Keep your tools in good condition.

Answer

Keep your toolbox complete.

Question 14

As a CSS student who is about to perform PC disassembly, which of the following tools will you use to prevent ESD damage to computer equipment?

Accepted Answer

Anti-static wrist strap

Answer

Lint-free cloth

Answer

Anti-static mat

Answer

Needle-nose plier

Question 15

Which of the following Environmental Safety and Health Program for the safe use of tools must a computer technician should bear in mind?

Accepted Answer

All the above

Answer

All tools are kept in good condition with regular maintenance.

Answer

Each tool be examined before use and damaged or defective tools are not to be used.

Answer

The right protective equipment for the tool and activity be used.

Question 16

Hardware tools are grouped into four categories. Which of the following does not belong to the group?

Accepted Answer

Anti-Static Discharge (ESD) tools

Answer

Cleaning tools

Answer

Diagnostic tools

Answer

Hand tools

Question 17

Miguel is tasked to remove a crosshead screw from the system unit he is disassembling. Which of the following hardware tools will he use?

Accepted Answer

Phillips head screwdriver

Answer

Flathead screwdriver

Answer

Hex driver

Answer

Torx screwdriver

Question 18

Which of the following does a crimping tool use to conjoin together?

Accepted Answer

Both connectors

Answer

CAT5 cable and RJ45 Connector

Answer

None of the above

Answer

Telephone wire and RJ11 Connector

Question 19

Which of the following should be followed to achieve safety and health in your workplace?

Accepted Answer

Think Safe Steps

Answer

Assess the Risk

Answer

Spot the Hazard

Answer

Apply the 5S

Question 20

Which of the following best explains the importance of Occupational Health and Safety (OHS)?

Accepted Answer

Occupational Health and Safety (OHS) is a planned system of working to prevent illness and injury where you work by recognizing and identifying hazards and risks.

Answer

Occupational Safety and Health is done by recognizing and identifying hazards and risks.

Answer

Occupational Safety and Health or OHS is a working system that prevents illness and injury.

Answer

Occupational Health and Safety (OHS) is caused by changes in technology or work processes and are likely to bring about the biggest changes in computer user’s exposure to hazards.

Question 21

Which of the following best describes the term hazard?

Accepted Answer

A hazard is any biological, chemical, mechanical, or physical agent that is reasonably likely to cause harm or damage to humans or the environment with sufficient exposure or dose.

Answer

A hazard is anything that could hurt you and/or other people.

Answer

Hazard can harm the safety and health of people and can damage tools and equipment.

Answer

It is defined as the probability that exposure to a hazard will lead to a negative consequence.

Question 22

Ms. Dizon has been a public-school teacher for almost ten years now. She is already experiencing various kinds of stress from her workplace. What type of hazard does Ms. Dizon experiencing?

Accepted Answer

Psychosocial Environment Hazard

Answer

Mechanical Hazard

Answer

Physical Hazard

Answer

Biological Hazard

Question 23

Which of the following is an example of mechanical hazard?

Accepted Answer

Fingers stuck in the printer

Answer

Compressed air contents

Answer

Cables running across the floor

Answer

Inkjet printer cartridges

Question 24

What does the following formula want to imply Risk = Hazard x Dose (Exposure)?

Accepted Answer

Risk is the probability that exposure to a hazard will lead to a negative consequence.

Answer

Hazard times dose multiplied by exposure is equal to risk.

Answer

Risk is the result of exposure to hazard.

Answer

Risk is equal to hazard multiplied by the number of exposures.

Question 25

Which of the following is the correct sequence for the phases of 5S?

Accepted Answer

Seiri – Seiton – Seiso – Seiketsu – Shikutse

Answer

Seiri – Seiso – Seiton – Shikutse – Seiketsu

Answer

Seiketsu – Shikutse – Seiri – Seiton – Seiso

Answer

Seiketsu – Seiri – Seiton – Seiso – Shikutse

Question 26

John is responsible for planning, designing, installing, and evaluating networks and workstations. What do you think is the Job title of John?

Accepted Answer

Network administrator

Answer

Server administrator

Answer

System administrator

Answer

Computer administrator

Question 27

Which refers to the shape of the network and the layout of cabling from a bird's eye view, much as a floor plan identifies the layout of offices and hallways in a building.

Accepted Answer

Network topology

Answer

Physical layout

Answer

Topology

Answer

Logical topography

Question 28

Which of the following is a rule of network administration?

Accepted Answer

A project is not done until it's tested by you and by end-users.

Answer

If you don't understand it, don't mess with it on a production system.

Answer

Dedicate a system disk devoted only to the system software.

Answer

All the above

Question 29

Which of the following is a possible cause of LAN problems if multiple number of devices cannot connect to the network?

Accepted Answer

Insufficient network bandwidth

Answer

Sub-optimal device configurations

Answer

Authentication and association issues

Answer

Damaged networking devices

Question 30

Which of the following is a best practice for successful LAN troubleshooting encourages users to report similar situations in the future, which will improve the performance of your network?

Accepted Answer

Provide feedback to the user.

Answer

Test to verify problem has been resolved.

Answer

Localize and isolate the cause.

Answer

Document the problem and solution.

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