QTR.1 MOD. 1- QUIZ#2
Quiz by Aileen Bañez
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- Q 1/10Score 0
Inquiries of customers may answer promptly, clearly, and accurately.
29
- Q1
Inquiries of customers may answer promptly, clearly, and accurately.
30s - Q2
Decline the customer if not possible to reserve the date and time instead suggest him/her an option.
30s - Q3
Talk slowly when gathering the information of the customer in taking the table reservation.
30s - Q4
Special requests of the customer may only entertain after the conversation.
30s - Q5
Used a friendly greeting as you welcome the caller for them, to feel comfortable and more relax.
30s - Q6
Repeat all the details of the reservation to the customer before hang up the phone.
30s - Q7
As the preferences of the customer like manner of cooking if steak rare, medium-rare or well done.
30s - Q8
Answer the phone within three to five rings to avoid prank calls.
30s - Q9
If possible, ask the culture of the caller and age for table setting preparation.
30s - Q10
Smile even if it is a phone call as the caller may feel it the way you talk to them.
30s
