Quality Scores
Quiz by Elizabeth Marquez
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
Which of the following does NOT describe "separating health plan from Wider Circle"?
"Hello this is Shakira calling of behalf of Wider Circle, an independent organization partnered with your health plan Keystone First"
"Hello this is Beyonce calling on behalf of Keystone First"
"Hello this is Madonna calling on behalf of Keystone First and Wider Circle"
30s - Q2
You must mention the call is being recorded
truefalseTrue or False10s - Q3
Besides separating the health plan from WC and mentioning the call is being recorded, what else are you supposed to do during the intro of your calls?
Verify you are speaking to the actual member
Attempt SDOH survey
Asking the member how are they doing
30s - Q4
You MUST complete the Right Party Verification before continuing with the CFL explanation
truefalseTrue or False30s - Q5
You must explain CFL
truefalseTrue or False10s - Q6
You should aim for ____% average for quality scored
80
70
85
90
20s - Q7
What is the correct disposition when someone is not interested in CFL.
Declined - Call Again
Do Not Call
Call Again - This Event
15s - Q8
Notes need to be detailed and relevant to main points of the conversation between you and the member.
falsetrueTrue or False10s - Q9
Even though you get a 90% you can still fail a call.
truefalseTrue or False30s - Q10
There is no guide (word document) that I can use to access my quality scores in Five9 in case I forget.
falsetrueTrue or False30s