A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A customer wants to purchase a new home computer. The machine will mainly be used for internet browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends. Which of the following should the technician focus on to meet these requirements?

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?

A user’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

A projector’s image begins to flicker during a presentation. The laptop display does not produce this issue. When a technician changes the resolution on the laptop, the issue persists. Which of the following is the NEXT step the technician should take?

Which of the following peripheral types is MOST likely to be used to input actions into a PC?

Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

Jenny is working on a laptop computer and notices that the computer is not running very fast. She looks and realizes that the laptop supports 8GB of RAM and that the computer is running only 4GB of RAM. Jenny would like to add four more gigabits of RAM. She opens the computer and finds that there is an open slot for RAM. She checks the other module and determines that the module has 204 pins. What module should Jenny order?

Gina is upgrading your computer with a new processor. She installs the processor into your motherboard and adds the cooling system. She powers up the computer, and it begins to boot but then shuts down. What could be the cause of this problem?

You decide to add three new hard drives to your computer so that you can increase the amount of storage on it. When you install the hard drives, you find enough SATA connections on the motherboard, but it is short one SATA power connector. What is the easiest way to add a SATA power connector to the system?

Sara works in the IT department for a large retail store. She has been testing a theory about why an error message keeps popping up on a coworker’s computer when he tries to start Windows. She has hit a wall and doesn’t know where to look next. Sara feels very frustrated with the problem. What should Sara do to help work out the solution?

Heather is troubleshooting a computer at her worksite. She has interviewed the computer’s user and is currently trying to reproduce the problem the user described. Heather is in which step of the troubleshooting process?

Rebecca completed work on a computer and is verifying the functionality of the system when she finds a new problem. This problem is not urgent and can be easily fixed. The policy at Rebecca’s company is that all problems need to be reported and given a priority code before they can be assigned to someone. What should Rebecca do about this new problem?

Landon starts his computer and receives the error message, “Hard drive is not found.” In a panic, he calls you because he did not back up his data and has numerous important files on his hard drive. During your investigation, Landon tells you he was watching a movie on his computer the previous night. What might be the problem with Landon’s computer?

Sharon is troubleshooting a computer and wants to test the hard drive in another computer. Sharon removes the hard drive and notices that it does not have a SATA power connection. The connector for power is white and has four pins instead. What type of connector will Sharon need to test the hard drive in the computer she is using?

Keion works as a freelancer creating websites and designing logos for clients. He recently had a hard drive failure and lost work for a client, and he would like to prevent the same type problem from happening again. Keion does not want to rely on a backup but would like a way to ensure that his data is safe on his computer. You recommend that he create a RAID array that will duplicate his work onto two disks. What RAID configuration should you recommend to Keion?

This morning when Paul turned on his computer at work, it would not boot. Instead, Paul reported that he heard a loud clicking noise coming from inside his computer. What might be the problem with Paul’s computer?

You and a friend decide to watch a movie on your computer. The movie is saved on a second hard drive on your system. When you are ready to watch the movie, you can’t find it on your computer. You try to locate the second hard drive, and it is no longer listed in Windows. What might be the problem with the movie and the hard drive?