As you know, we scheduled a meeting tor Friday, June 22",J at 3:00 p.m. Flowever, I feel we need--------the time of this meeting because of recent problems. I have talked to the manager. 1. (A) changed (B) to change (C) changing (D) change

and he has agreed-----------it to Monday, June 18,h. This will be an important meeting, so I 2. (A) to move (B) move (C) moving (D) of moving

so I -------see everyone there. I apologize for causing any inconvenience. 3. (A) wanting (B) wanting to (C) want to (D) want

Dear Mr. Lyons, I am.........this email to confirm your recent order with Home Furnishings. Your order has been 4. (A) send (B) to send (C) sending (D) sent

processed, and your items will be sent on January 17lh. The items should arrive by January 20,h. Please let us know if you would prefer--------- these items delivered in the morning or the 5. (A) delivering (B) to have (C) to having (D) had

afternoon. Thank you for...........Home Furnishings. We hope to serve you again soon. 6. (A) realizing (B)seeing (C) knowing (D) using

Green Grass All Year Round Having nice green grass all year long is easy with regular use of "Winterize." Remember to "Winterize" your lawn this fall. This special fertilizer keeps the roots of your lawn alive during the winter. By strengthening the roots of your lawn, it leads to better growth in the spring. This product is also ideal for all outdoor plants, shrubs, and trees, keeping them strong and healthy during the coming cold months. Available at all good gardening centers. 1. When will this product show results? (A) Winter (B) Spring (C) Fall (D) Summer

Green Grass All Year Round Having nice green grass all year long is easy with regular use of "Winterize." Remember to "Winterize" your lawn this fall. This special fertilizer keeps the roots of your lawn alive during the winter. By strengthening the roots of your lawn, it leads to better growth in the spring. This product is also ideal for all outdoor plants, shrubs, and trees, keeping them strong and healthy during the coming cold months. Available at all good gardening centers. 2. Which of the following is this product NOT suitable for? (A) House plants (B) Shrubs (C) Lawns (D) Trees

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-800-450-0000. 3. What kind of product is this information for? (A) A kitchen appliance (B) Furniture (C) Electronics (D) Sports equipment

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-800-450-0000. 4. How long is this product guaranteed? (A) Two months (B) Three months (C) Two years (D) Three years

Thank you for choosing this high quality office chair. It is made of the finest materials available to ensure many years of use and comfort. We are sure you will enjoy its many features for years to come. Remember that you can adjust the tilt of the chair using the knob underneath, and the height of the chair with the lever on the side. This chair also comes with a three-year warranty, which covers the full cost of replacement parts and labor in the unlikely event that you have any problems with your chair. If you have any questions about assembly or the warranty, please call our toll free number: 1-800-450-0000. 5. How can you adjust the height of this product? (A) With a knob (B) By tilting it (C) With a lever (D) By calling the toll free number

To: All customer financial advisors From: Head office Re: Credit card use With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should sDend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them. --------------------------------------------------------------------------------- During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates. HOLIDAY DEBT ================================================= 6. What is the main reason for debt in holiday spending? (A) Credit cards (B) Americans (C) Holidays (D) Financial advisors

To: All customer financial advisors From: Head office Re: Credit card use With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should sDend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them. --------------------------------------------------------------------------------- During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates. HOLIDAY DEBT ================================================= 7. How much does the average American owe? (A) $7,000 (B) $12,000 (C) $15,000 (D) $18,000

To: All customer financial advisors From: Head office Re: Credit card use With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should sDend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them. --------------------------------------------------------------------------------- During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates. HOLIDAY DEBT ================================================= 8. Who is this article for? (A) Clients of the bank (B) Department store shoppers (C) People taking a holiday (D) Lawyers

To: All customer financial advisors From: Head office Re: Credit card use With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should sDend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them. --------------------------------------------------------------------------------- During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates. HOLIDAY DEBT ================================================= 9. What can cause debts to increase? ■ (A) Recent studies (B) Interest (C) Christmas (D) Financial advisors

To: All customer financial advisors From: Head office Re: Credit card use With Thanksgiving next month, and Christmas also getting closer, we would like you to use the following information to help you advise customers. When customers come to get advice about reducing or avoiding credit card debt, give them a copy of the attached article. Explain to them that they should sDend only what they can afford. Help them understand the main reasons for debt. Also, please become familiar with our new interest rates because customers may ask about them. --------------------------------------------------------------------------------- During the holiday season, many Americans find themselves in great financial trouble. Recent studies show that the average American buys many more gifts than he or she can afford. That may help explain why the average American has a debt of $7,000. Many citizens have even larger debts of between $15,000 and $18,000. The use of credit cards is the main source of debt in holiday spending. Financial advisors recommend that consumers only spend as much as they can afford during the holiday season to avoid financial difficulties in the following months. Interest can significantly increase the final costs. Please ask one of our advisors for a list of current interest rates. HOLIDAY DEBT ================================================= 10. When was this memo probably sent? (A) Winter (B) Summer (C) Fall (D) Spring

Monica, Mr. Evans from Evans Pies called earlier. He said they--------------made the pumpkin pies you 1. (A) has (B) have (C) is (D) are

ordered for the Thanksgiving party. They are ready for you to pick up this afternoon. He said that -....... might be possible to deliver them if you can call him before 3:30. 2. (A) he (B) they (C) it (D) we

There--------no delivery charges if you choose that option. Mr. Evans is also going to give you 3. (A) are (B) is (C) were (D) have

Memo To: Dave, Brian, and Gwen From: Helen Re: Magazine subscriptions Date: January 22nd It’s time to renew subscriptions to the company magazine. As you three------- the subscriptions 4. (A) is (B) are (C) had (D) was

collectors for your department, I’d like to ask you to start talking to the others in your office and......... if you can get any new subscribers. You did a great job last year, and we now have 5. (A) sees (B) seem (C) see (D) says

over 300 employees reading the magazine. The Head Office wants to increase this by 10%. There is a $100 bonus for the person who -..........the most subscriptions. 6. (A) sell (B) sells (C) did sell (D) has to sell

Questions 1 and 2 are based on the following notice. Returns Policy Chafeton Camera Supplies welcomes the return of any of our products within thirty days of purchase. In order to receive a full refund, you must bring your receipt. Returns without a receipt can only be exchanged for store credit. Important: All returns must be accompanied by the factory packaging and in perfect condition. Returns will not be accepted for any products that were damaged by the customer. ================================== 1. How quickly must customers bring products back to the store? (A) Within thirty days (B) In perfect condition (C) Without a receipt (D) Thirty days before

Questions 1 and 2 are based on the following notice. Returns Policy Chafeton Camera Supplies welcomes the return of any of our products within thirty days of purchase. In order to receive a full refund, you must bring your receipt. Returns without a receipt can only be exchanged for store credit. Important: All returns must be accompanied by the factory packaging and in perfect condition. Returns will not be accepted for any products that were damaged by the customer. ================================== What kinds of returns are NOT accepted? (A) Products damaged by the customer (B) Camera products (C) Items without an accompanying receipt (D) Unused items

Questions 3 through 5 are based on the following ie ter. To: Lou Barlow From: I. Mascis Re: Printer Toner Cartridges Date: December 8 I Dear Mr. Barlow, Although we have never formally met, I have been working in your company for over eight years in the printing department. I would like to call your attention to the fact that there is a new resource for printer toner cartridges. Currently, we are spending about $15 for black toner cartridges and $25 for color cartridges.This is because we are buying them directly from the manufacturer. However, Ihave recently found an Internet dealer who can supply us with unlimited black cartridges for only $1.50 each and color cartridges for $2.50 each. If you are interested, perhaps we could talk about this in more detail at your convenience. Sincerely, J. Mascis Print Shop Manager =================================== 3. What is the relationship between Mr. Barlow and Mr. Mascis? (A) They are family. (B) They are good friends. (C) They work in different companies. (D) They work in the same company.

Questions 3 through 5 are based on the following ie ter. To: Lou Barlow From: I. Mascis Re: Printer Toner Cartridges Date: December 8 I Dear Mr. Barlow, Although we have never formally met, I have been working in your company for over eight years in the printing department. I would like to call your attention to the fact that there is a new resource for printer toner cartridges. Currently, we are spending about $15 for black toner cartridges and $25 for color cartridges.This is because we are buying them directly from the manufacturer. However, Ihave recently found an Internet dealer who can supply us with unlimited black cartridges for only $1.50 each and color cartridges for $2.50 each. If you are interested, perhaps we could talk about this in more detail at your convenience. Sincerely, J. Mascis Print Shop Manager =================================== 4. How much is the company currently spending on color toner cartridges? (A) $15 (B) $1.50 (C) $25 (D) $2.50

Questions 3 through 5 are based on the following ie ter. To: Lou Barlow From: I. Mascis Re: Printer Toner Cartridges Date: December 8 I Dear Mr. Barlow, Although we have never formally met, I have been working in your company for over eight years in the printing department. I would like to call your attention to the fact that there is a new resource for printer toner cartridges. Currently, we are spending about $15 for black toner cartridges and $25 for color cartridges.This is because we are buying them directly from the manufacturer. However, Ihave recently found an Internet dealer who can supply us with unlimited black cartridges for only $1.50 each and color cartridges for $2.50 each. If you are interested, perhaps we could talk about this in more detail at your convenience. Sincerely, J. Mascis Print Shop Manager =================================== 5. Who can supply the company with inexpensive supplies? (A) The manufacturer (B) An Internet store (C) A friend of Mr, Mascis (D) A local store

Questions below are based on the following announcement and fax. Job announcement Orbitron Technologies is now in the process of hiring thirty new systems engineers. This expanding company, located in Golden Oaks, California, will pay each new employee a minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two weeks of vacation time per year. Applicants must hold a degree in systems engineering from an accredited university and have a minimum of two-three years of experience in the field. Please send a current resume by mail or FAX to Dr. John Poplack by December 15th. ------------------------------------------ FAX To: Dr. John Poplack From: Alex Fenwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Poplack, I am very interested in the position of systems engineer advertised in this week's Golden Oaks Times. I have been working as an engineer for the past four years. I graduated from the University of California, Davis with an honors degree in systems engineering. I am sending you a copy of my resume and the names and telephone numbers of three references. My current employer says he would be very happy to recommend me and is available for discussion of my work. Thank you for your time. Sincerely, Alex Fenwood =================================== 6. How much experience should preferred candidates have? (A) Less than two years (B) More than three years (C) Two or more years (D) At least three years

Questions below are based on the following announcement and fax. Job announcement Orbitron Technologies is now in the process of hiring thirty new systems engineers. This expanding company, located in Golden Oaks, California, will pay each new employee a minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two weeks of vacation time per year. Applicants must hold a degree in systems engineering from an accredited university and have a minimum of two-three years of experience in the field. Please send a current resume by mail or FAX to Dr. John Poplack by December 15th. ------------------------------------------ FAX To: Dr. John Poplack From: Alex Fenwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Poplack, I am very interested in the position of systems engineer advertised in this week's Golden Oaks Times. I have been working as an engineer for the past four years. I graduated from the University of California, Davis with an honors degree in systems engineering. I am sending you a copy of my resume and the names and telephone numbers of three references. My current employer says he would be very happy to recommend me and is available for discussion of my work. Thank you for your time. Sincerely, Alex Fenwood =================================== 7. Where must qualified candidates have a degree from? (A) An American university (B) An accredited university (C) A technical college (D) Any engineering school

Questions below are based on the following announcement and fax. Job announcement Orbitron Technologies is now in the process of hiring thirty new systems engineers. This expanding company, located in Golden Oaks, California, will pay each new employee a minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two weeks of vacation time per year. Applicants must hold a degree in systems engineering from an accredited university and have a minimum of two-three years of experience in the field. Please send a current resume by mail or FAX to Dr. John Poplack by December 15th. ------------------------------------------ FAX To: Dr. John Poplack From: Alex Fenwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Poplack, I am very interested in the position of systems engineer advertised in this week's Golden Oaks Times. I have been working as an engineer for the past four years. I graduated from the University of California, Davis with an honors degree in systems engineering. I am sending you a copy of my resume and the names and telephone numbers of three references. My current employer says he would be very happy to recommend me and is available for discussion of my work. Thank you for your time. Sincerely, Alex Fenwood =================================== 8. What is the maximum salary possible? (A) $30,000 (B) $45,000 (C) $75,000 (D) $80,000

Questions below are based on the following announcement and fax. Job announcement Orbitron Technologies is now in the process of hiring thirty new systems engineers. This expanding company, located in Golden Oaks, California, will pay each new employee a minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two weeks of vacation time per year. Applicants must hold a degree in systems engineering from an accredited university and have a minimum of two-three years of experience in the field. Please send a current resume by mail or FAX to Dr. John Poplack by December 15th. ------------------------------------------ FAX To: Dr. John Poplack From: Alex Fenwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Poplack, I am very interested in the position of systems engineer advertised in this week's Golden Oaks Times. I have been working as an engineer for the past four years. I graduated from the University of California, Davis with an honors degree in systems engineering. I am sending you a copy of my resume and the names and telephone numbers of three references. My current employer says he would be very happy to recommend me and is available for discussion of my work. Thank you for your time. Sincerely, Alex Fenwood =================================== 9. How often is the Golden Oaks Times published? (A) Daily (B) Once a week (C) Once a month (D) Annually

Questions below are based on the following announcement and fax. Job announcement Orbitron Technologies is now in the process of hiring thirty new systems engineers. This expanding company, located in Golden Oaks, California, will pay each new employee a minimum of $45,000 a year (up to $75,000, depending on qualifications) and offers two weeks of vacation time per year. Applicants must hold a degree in systems engineering from an accredited university and have a minimum of two-three years of experience in the field. Please send a current resume by mail or FAX to Dr. John Poplack by December 15th. ------------------------------------------ FAX To: Dr. John Poplack From: Alex Fenwood Fax #: 02-992-2006 Date: December 5th Dear Dr. Poplack, I am very interested in the position of systems engineer advertised in this week's Golden Oaks Times. I have been working as an engineer for the past four years. I graduated from the University of California, Davis with an honors degree in systems engineering. I am sending you a copy of my resume and the names and telephone numbers of three references. My current employer says he would be very happy to recommend me and is available for discussion of my work. Thank you for your time. Sincerely, Alex Fenwood =================================== 10. Which of the following is NOT true? (A) Mr. Fenwood has four years experience. (B) Mr. Fenwood’s employer knows he is looking for a new job. (C) Mr. Fenwood has a bad relationship with his current employer. (D) Mr. Fenwood attended a university in California.