When can a scanned check be voided?

What type of check payment can be processed as an ACH Transaction?

How can a payment be moved from one property to another?

When a payment in Bulk Processing has a status of “Requires Attention” with a red icon, the client needs to click the “Resolve” button to automatically correct the problem. No further action is needed.

What needs to be done if the wrong amount has been entered and batch has been closed for a PMTOPACH Transaction? Amount entered was smaller than intended.

What needs to be done if the wrong amount has been entered and batch has been closed for a PMTOPIRD Transaction? Amount entered was smaller than intended.

You need to check this part of the computer to make sure your scanner is successfully connected.

When submitting a case to Payments IRD, you need to update the ticket and ticket owner and submit it to your pod lead.

Which is not an RDM multi-feed check scanner?

When the scanner is not functioning properly, the very first thing you need to do is to refer them to contact their scanner's customer support.

Which of the following is not a compatible brand of check scanner for RealPage Payments?

The scanner needs to be turned on and plugged to the computer during installation.

The MICR line contains which piece/s of information about the payment?

If payment is returned for "unable to locate account (Ro3)", Realpage is unable to provide details of why the bank returned the payment.

What does MICR stand for?

These are reversals from transactions made by a cardholders bank. 

What do you call the date on the bank statement being compared to the effective date in the batch reconciliating report? It is when the transaction hits the bank.

Where will you generate the batch reconciliation report?

Bank deposit number for adjustments made during the current period but is for a previous period.

The client is unable to install the driver as it keeps on asking a username and a password. What access does the client need to enter.

When a check is scanned and this is enabled, it leaves a marking on the check to signify that the check has been scanned. What do you call this?

RDM's Manufacturer/Life Expectancy is?

When you need to transfer a payment from one property to another, what should you do?

True or False. The chargebacks are not illegal.

Chargebacks are considered as illegal only when committed in a repetitive manner or misused in a transaction. This makes chargebacks illegal. 

When you are scanning a check and you get an error, check is not allowed for this resident, where can you check if check is really not allowed as payment option for the resident?

For pre-authorized payments, where can you locate the errors?

You can still void a payment if the "void button" is still available for the said transaction.

An IRD payment has been scanned in a different unit and you found out the next day. What would be the first thing you need to do?

An IRD payment has been scanned in a different unit and you found out the next day. What would be the next thing you need to do after moving the payment to the correct ledger?

A client calls in to check if there's a service fee when making a payment using a credit card in the portal. Where can you check the service fee settings?

Can the property update the NSF Fee depending on how much they would want to charge for returned transactions?

For the property who has frontline support, we should always refer to the call handling article on how to move forward with the call. 

You can  locate a resident by going to:

These are some of the key search criteria in locating a resident except for:

A client called in at 4:00 PM CST as she scanned a payment today and she incorrectly entered the amount for the transaction. What would be the best way to resolve the issue?

You received a call from a resident about not being able to pay using their card. What should you do?

What can you do as a support agent to help the client locate their property ID?