What are the 3 points of ID for MAH.

How much is your DOA for payment extension?

Clarence called in for payment extension request because he currently lost his job, he is from Victoria. What will you do?

TRUE OR FALSE: Payment extension is only applicable to an active account?

Payment extension request can be process up to 24 months for both active and close accounts?

Can we assist non authorize customers if they would like to pay their bill as long as they have the amount and account number?

Customer would like to add direct debit using savings account. What information should we get from the customer?

What information should we provide to the customer if they are calling about gas leak before we transfer them to the distributor?

2 broken arrangements in PCC is considered as hardship trigger?

What tool do we use to check the current plan of the customer?