SimpleBills Support Quiz 3
Quiz by Ricky Ballard
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- Q1
For which combination of Service Models and Markets do we estimate final bills?
Standard: Conventional, Single-Family
Choice: Student, Conventional
Standard, Choice: Student, Conventional, Single-Family
Optional: Student, Single-Family
120s - Q2
How are Final Bills unique within SimpleBills?
We send them 3 months after the actual bills are received.
We send them before a resident moves in.
We send them before a resident moves out.
120s - Q3
Why do we estimate Final Bills?
Because the utilities stay in the property's name, there never is a "final bill".
It allows residents to pay their final bill much closer to when they actually move out.
Utility companies only issue final bills once a year at the end of December.
120s - Q4
How are Final Bills estimated?
Throwing darts at the dartboard in our gameroom.
We multiply the largest bill in the last 90 days by the number of roommates.
We use the most recent 90 days usage for each unit along with historical and projected weather trends.
All these answers are correct.
120s - Q5
When are Final Bills usually issued to residents?
Two to four weeks before the Move-In Date.
Two to four weeks after the Move-Out Date.
Two to four weeks before the Move-Out Date.
Two to four weeks after the Move-In Date.
120s - Q6
How many days after the due date is a Late Fee charged?
Three
Four
One
Two
120s - Q7
The timing of Regulatory Actions are governed by the regulatory region in which the customer resides. The laws of each region dictate how we do business with the customers that live in that region.
FALSE
TRUE
120s - Q8
How many days after the due date is the first attempt at Force Pay attempted?
Two
Four
One
Three
120s - Q9
If full payment is received after 11:59 PM on the due date but a late fee has not already been posted to a customer's account, will the payment stop the fee from being added to the account?
NO
YES
120s - Q10
What should you advise a customer asking about enabling AutoPay?
AutoPay can only be enabled if all roommates choose to do so.
AutoPay will not run until the next billing cycle, so any current balance must be made with manual payment.
It will charge the secondary payment method on file.
The Payment Amount field must be set to "Balance".
120s - Q11
Choose the best response for a customer with an active account who asks to remove all payment methods from their account.
"Only credit cards may be removed."
"Actually, per our Terms of Service, a valid payment method is required to be on the account."
"I'm sorry, but you must do that through our website."
"Sure, I can help you with that!"
120s - Q12
At what point can all payment methods be removed from an account without having to replace them?
At any time, as long as the account has a $0 balance.
Sixty or more days after the End Date and the final bill has been paid.
The first Tuesday of the month following the End Date.
We're unable to ever remove all payment methods.
120s - Q13
Residents requesting a payment extension may have up to 3 late payments on the account and still qualify for an extension request.
TRUE
FALSE
120s - Q14
For checking account payments, only system errors that resulted in duplicate payment transactions are a valid reason to void a payment transaction. Additionally, the transaction must have occurred on the same day the request is made to void the transaction.
FALSE
TRUE
120s - Q15
For Standard and Choice, what portion of the resident's unpaid invoice might not be sent to the property?
Trash collection charges.
Electricity usage from the previous month.
Unpaid SimpleBills' service charges and late fees.
Water usage from the previous month.
120s