
SimpleBills Support Quiz 3
Quiz by Ricky Ballard
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For which combination of Service Models and Markets do we estimate final bills?
How are Final Bills unique within SimpleBills?
Why do we estimate Final Bills?
How are Final Bills estimated?
When are Final Bills usually issued to residents?
How many days after the due date is a Late Fee charged?
The timing of Regulatory Actions are governed by the regulatory region in which the customer resides. The laws of each region dictate how we do business with the customers that live in that region.
How many days after the due date is the first attempt at Force Pay attempted?
If full payment is received after 11:59 PM on the due date but a late fee has not already been posted to a customer's account, will the payment stop the fee from being added to the account?
What should you advise a customer asking about enabling AutoPay?
Choose the best response for a customer with an active account who asks to remove all payment methods from their account.
At what point can all payment methods be removed from an account without having to replace them?
Residents requesting a payment extension may have up to 3 late payments on the account and still qualify for an extension request.
For checking account payments, only system errors that resulted in duplicate payment transactions are a valid reason to void a payment transaction. Additionally, the transaction must have occurred on the same day the request is made to void the transaction.
For Standard and Choice, what portion of the resident's unpaid invoice might not be sent to the property?
For Standard and Choice, when are we authorized to remove a property fee?
For Standard and Choice, what would be a clue that the utility portions of a particular invoice have been sent to the property?
Are you allowed to establish or remove AutoPay for a customer?
For Optional, when are unpaid utility amounts sent to the property?
Where would you find the Optional reinstatement fee amounts?