Question 1

For which combination of Service Models and Markets do we estimate final bills?

Accepted Answer

Standard, Choice: Student, Conventional, Single-Family

Answer

Standard: Conventional, Single-Family

Answer

Choice: Student, Conventional

Answer

Optional: Student, Single-Family

Question 2

How are Final Bills unique within SimpleBills?

Accepted Answer

We send them before a resident moves out.

Answer

We send them 3 months after the actual bills are received.

Answer

We send them before a resident moves in.

Question 3

Why do we estimate Final Bills?

Accepted Answer

It allows residents to pay their final bill much closer to when they actually move out.

Answer

Because the utilities stay in the property's name, there never is a "final bill".

Answer

Utility companies only issue final bills once a year at the end of December.

Question 4

How are Final Bills estimated?

Accepted Answer

We use the most recent 90 days usage for each unit along with historical and projected weather trends.

Answer

Throwing darts at the dartboard in our gameroom.

Answer

We multiply the largest bill in the last 90 days by the number of roommates.

Answer

All these answers are correct.

Question 5

When are Final Bills usually issued to residents?

Accepted Answer

Two to four weeks before the Move-Out Date.

Answer

Two to four weeks before the Move-In Date.

Answer

Two to four weeks after the Move-Out Date.

Answer

Two to four weeks after the Move-In Date.

Question 6

How many days after the due date is a Late Fee charged?

Accepted Answer

One

Answer

Three

Answer

Four

Answer

Two

Question 7

The timing of Regulatory Actions are governed by the regulatory region in which the customer resides. The laws of each region dictate how we do business with the customers that live in that region.

Accepted Answer

TRUE

Answer

FALSE

Question 8

How many days after the due date is the first attempt at Force Pay attempted?

Accepted Answer

Two

Answer

Four

Answer

One

Answer

Three

Question 9

If full payment is received after 11:59 PM on the due date but a late fee has not already been posted to a customer's account, will the payment stop the fee from being added to the account?

Accepted Answer

YES

Answer

NO

Question 10

What should you advise a customer asking about enabling AutoPay?

Accepted Answer

AutoPay will not run until the next billing cycle, so any current balance must be made with manual payment.

Answer

AutoPay can only be enabled if all roommates choose to do so.

Answer

It will charge the secondary payment method on file.

Answer

The Payment Amount field must be set to "Balance".

Question 11

Choose the best response for a customer with an active account who asks to remove all payment methods from their account.

Accepted Answer

"Actually, per our Terms of Service, a valid payment method is required to be on the account."

Answer

"Only credit cards may be removed."

Answer

"I'm sorry, but you must do that through our website."

Answer

"Sure, I can help you with that!"

Question 12

At what point can all payment methods be removed from an account without having to replace them?

Accepted Answer

Sixty or more days after the End Date and the final bill has been paid.

Answer

At any time, as long as the account has a $0 balance.

Answer

The first Tuesday of the month following the End Date.

Answer

We're unable to ever remove all payment methods.

Question 13

Residents requesting a payment extension may have up to 3 late payments on the account and still qualify for an extension request.

Accepted Answer

FALSE

Answer

TRUE

Question 14

For checking account payments, only system errors that resulted in duplicate payment transactions are a valid reason to void a payment transaction. Additionally, the transaction must have occurred on the same day the request is made to void the transaction.

Accepted Answer

TRUE

Answer

FALSE

Question 15

For Standard and Choice, what portion of the resident's unpaid invoice might not be sent to the property?

Accepted Answer

Unpaid SimpleBills' service charges and late fees.

Answer

Trash collection charges.

Answer

Electricity usage from the previous month.

Answer

Water usage from the previous month.

Question 16

For Standard and Choice, when are we authorized to remove a property fee?

Accepted Answer

Never

Answer

If the resident is in good standing.

Answer

If it was caused by an error on our part.

Answer

Always.

Question 17

For Standard and Choice, what would be a clue that the utility portions of a particular invoice have been sent to the property?

Accepted Answer

Abnormally low invoice amount.

Answer

The invoice was sent out late.

Answer

Same amount as last month, allowing for weather changes.

Answer

The invoice was sent out early.

Question 18

Are you allowed to establish or remove AutoPay for a customer?

Accepted Answer

NO

Answer

YES

Question 19

For Optional, when are unpaid utility amounts sent to the property?

Accepted Answer

Never, we don't interact with the property with the Optional model.

Answer

At the end of each month, all amounts are sent to the property.

Answer

One to two days after we were not able to change the payment method on file.

Answer

None of the answers are correct.

Question 20

Where would you find the Optional reinstatement fee amounts?

Accepted Answer

In the Terms of Service.

Answer

In Nexus, under the affected invoice.

Answer

In Nexus, under the User's account.

Answer

In the last birthday present you unwrap.

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