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Social Learning for Single Family

Quiz by Danielle Samano

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10 questions
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  • Q1

    Defaults include all charges, including service fees (late fees, credit reporting)

    true
    false
    True or False
    60s
  • Q2

    For Single-Family invoices, the water utility bill is now the trigger.

    false
    true
    True or False
    60s
  • Q3

    If the resident called in saying they will move in tomorrow but haven't received any welcome email yet asking to set up an account. What will you do?

    Submit an SR to the Account Manager to have the account created. Support will not create Single-family accounts.

    Get all the important details and double-check if an account is created to avoid having a duplicate account. If no account is created, create an account for the resident.

    Get all the important details and create an account for the resident.

    Advise the resident to wait for the welcome email to set up the account.

    60s
  • Q4

    Trash service is always part of their city water/sewer or electric bill. 

    false
    true
    True or False
    60s
  • Q5

    If the resident called in and asked for an extension. What should you do?

    We apologize to the residents and advise them that we are unable to offer an extension because they already have a maximum of 25 due days.

    Call the leadline and let them extend the due date for the resident.

    Send an SR to the Account Manager to ask for an extension.

    60s
  • Q6

    The residents are not encouraged to add a payment method on file.

    false
    true
    True or False
    60s
  • Q7

    Which statement is correct?

    For Single-Family, 15-day regulation scheme.

    For Single-Family invoices, it only defaults electricity bills.

    For Single-Family invoices, the water bill is now the trigger. 

    For single-family accounts, the PMC dictates the monthly service fee.

    60s
  • Q8

    Typically contain a "New Account Fee".  This is usually $30-$45.

    false
    true
    True or False
    60s
  • Q9

    This team determines who the utility companies are for each single-family address, and contacts these utility companies to schedule utilities to be put into the PMC's name.

    Utility Account Verification (UAV)

    Utility Processors (UP)

    Utility Account Conversion (UAC)

    60s
  • Q10

    This is the process of contacting utility companies to schedule utilities to be put into the name of the PMC.

    Utility Account Verification (UAV)

    Utility Processors (UP)

    Utility Account Conversion (UAC)

    60s

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