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SOPORTE TECNICO

Quiz by ERICK GABRIEL ORDOÑEZ GOMEZ

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10 questions
Show answers
  • Q1
    What does technical support help with?
    Designing websites
    Building new computers
    Creating video games
    Troubleshooting computer problems
    30s
  • Q2
    Which of the following is a common tool used in technical support?
    Photo editing software
    Video conferencing software
    Remote desktop software
    Web browser
    30s
  • Q3
    What is one responsibility of a technical support specialist?
    Creating marketing strategies
    Designing hardware
    Assisting users with software installations
    Writing computer programs
    30s
  • Q4
    What is a common reason for calling technical support?
    Updating device drivers
    Searching for a new computer
    Computer won't start
    Wanting to learn programming
    30s
  • Q5
    What type of problems can technical support help resolve?
    Game development
    Software malfunctions
    Graphic design
    Internet speed improvements
    30s
  • Q6
    What is an important skill for someone working in technical support?
    Social media marketing
    Video editing
    Problem-solving
    Graphic design
    30s
  • Q7
    What is a benefit of using FAQs in technical support?
    Increases hardware sales
    Provides quick answers to common questions
    Helps with software development
    Offers one-on-one support
    30s
  • Q8
    What is a common method for providing technical support?
    Educational classes
    Online shopping
    Social media posts
    Phone support
    30s
  • Q9
    What documentation is often created in technical support?
    Game cheat codes
    User manuals
    Marketing brochures
    Social media graphics
    30s
  • Q10
    What does it mean to escalate a technical support issue?
    To change the user's password
    To involve a more experienced technician
    To create new software
    To close the support ticket
    30s

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