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Q 1/12
Score 0
T/F. If the Customer calls back to pay for the UM, fulfillment will send as EBRD from ARD, so Customers are instructed to pay UM fees at the Airport at checkin if not paid during initial booking.
30
False
True
True
Q 2/12
Score 0
You __________ price or accept payment over the phone for pets
30
cannot
could
can
12 questions
Q.
T/F. If the Customer calls back to pay for the UM, fulfillment will send as EBRD from ARD, so Customers are instructed to pay UM fees at the Airport at checkin if not paid during initial booking.
1
30 sec
Q.
You __________ price or accept payment over the phone for pets
2
30 sec
Q.
CS&S will be instructed to always start with _________. If unavailable, switch to Modify Flights/ATC Reissue
3
45 sec
Q.
For Military Bookings, you must add _______ special keyword to prohibit kiosk/online check-in and verify ID
4
30 sec
Q.
T/F. If the routing, fare, or taxes/fees change you can revalidate the PNR
5
30 sec
Q.
Any downgrade will result in an ______ whether refunding to the original form of payment or creating an RTF
6
30 sec
Q.
The Customer will lose their refundability if you _________________________.
7
45 sec
Q.
T/F. At One Res Sell, the Customer will not lose their refundability when a name correction is performed.
8
30 sec
Q.
T/F. When using copy functionality, if the flight is sold out, it will not copy over the sold out segment
9
30 sec
Q.
What workgroup can EMD only fulfillments for EarlyBird?
10
30 sec
Q.
If the split reservation is modified, ARD automatically sends the fulfillment documents to the original ______Contact which carried over from the original reservation
11
45 sec
Q.
The PTC field defaults to ______in ARD. You can change the PTC on the Flight Search screen or on the Passenger and Contact Information screen
