1. It is the smallest unit of speech distinguishing one word or word element from another.

2. It is a combination of three main components: intonation, liaisons, and pronunciation.

3. This requires you to use a lot of facial muscles to produce it.

4. This refers to speech music. 

5. This refers to the spoken sound of vowels, consonants or combinations.

6. This refers to word connections.

7. It is very reduced that you don't need to move your face at all. You only need to move the back of your tongue and your throat. These sounds are very different from most other languages.

8. Which is NOT an example of a Tense vowel?

9. Which is NOT an example of a Tense vowel?

10. Which is NOT an example of a Tense vowel?

11. Which is NOT an example of a Lax vowel?

12. Which is NOT an example of a Lax vowel?

13. Which is NOT an example of a Lax vowel?

14. Which is NOT an example of VOICED consonants?

15. Which is NOT an example of VOICED consonants?

16. Which is NOT an example of UNVOICED consonants?

17. Which is NOT an example of UNVOICED consonants?

18. Which is TRUE in English Accent?

19. Which is NOT true about making intonation?

20. Which of the following will you improve your listening skills?

21. “The rehearsal will be on Friday night. Afterward, we are hoping that everyone will be available for the main event on Sunday”. What type of organization is shown in the given example?

22. “In front of the room is the teacher’s table. Located on the table is teacher's laptop, and to its right is the television screen. Across the room are the green rectangular tables for students. At the back are the computer charging stations and the teachers’ nook.” What type of organization is shown in the given example?

“Canva for Education is a perfect tool for a teacher or educator who is switching to remote working or online classes, as well as those who want to strengthen classroom creativity. But its main benefit is that educators —and all their students—can access this platform for free, with no limits on offerings or time.” What type of organisation is shown in the given example?

24. It refers to the smooth and logical flow of the sentences in a paragraph.

25. This means that all sentences in the paragraph must contain one topic or idea.

26. Which is NOT true about a good paragraph?

27. What is the purpose of a transition marker in writing?

28. Which transition marker would be appropriate to use to show a comparison between two ideas?

29. Which transition marker would be appropriate to use to show a cause-and-effect relationship?

30. I have never been to Europe before, __________ I am really excited to explore all the famous landmarks and museums.

31. Which of the following transition markers is used to show time?

32. It refers to the management of one or more specific business processes or functions by a third party.

33. Software development, data entry, programming, and web development services are examples of services under _________.

34. It includes customer-related services such as marketing or technical support.

35. It includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

36. When a Singapore-based company subcontracts a Philippine- based company to do software programming, it is called _________.

37. HSBC, a US-based finance company, hired an Indian-based BPO to manage its online credit card inquiry and funds transfer. The type of outsourcing shown here is ____________.

38. Its system is being carried out online with the data being held at a third party’s premises and accessed via the web. This type of BPO is a means to save physical office space so one may retrieve information quickly and easily.

39. It involves managing requests for information or proposals and recommending the best potential suppliers, selecting suppliers, and issuing/managing legal contracts.

40. It is a subset of BPO which is a centralized office that facilitates large amounts of inbound and outbound telephone calls.

41. Call center agents place calls to customers in order to obtain information or sell products and services.

42. They refer to the people who are current or potential buyers, subscribers, account owners or patrons of the industry who enter into transactions with the agent through information technology (IT) assisted devices like computers, telephones and mobile phones.

43. They assist customers in business activities or transactions.

44. Which of the following is NOT a reason why companies outsource?

45. Which of the following is a potential disadvantage of outsourcing business processes to a BPO provider?

46. Which of the following countries is a popular destination for BPO services?

47. A competency to manage multiple priorities or assignments simultaneously.

48. This refers to the ability to listen actively, question appropriately, provide feedback, and use the skills outlined to build customer relationships.

49. This refers to making use of basic computer knowledge and applications.

50. In their class presentation, Lia worked on the layout of the slides while Ken worked on the contents. What competency was exercised in the given situation?