Question 1

What does cleanliness ensure in a hotel?

Accepted Answer

Comfort, safety, and health for guests

Answer

Faster room turnover

Answer

More guest complaints

Answer

Reduced laundry costs

Question 2

Which of the following is an example of promoting hygiene?

Accepted Answer

Using protective gear when cleaning

Answer

Leaving trash bins unemptied

Answer

Wearing slippers in the lobby

Answer

Using one rag for all surfaces

Question 3

Hygiene standards include:

Accepted Answer

Waste disposal, use of disinfectants, and protective gear

Answer

Greeting guests politely

Answer

Preparing guest bills

Answer

Playing soft music in the lobby

Question 4

Who supervises the entire housekeeping department?

Accepted Answer

Executive Housekeeper

Answer

Housekeeping Runner

Answer

Room Attendant

Answer

Laundry Attendant

Question 5

Who helps manage complaints and daily operations?

Accepted Answer

Assistant Housekeeper

Answer

Security Guard

Answer

Linen Keeper

Answer

Janitor

Question 6

Which staff member cleans guest rooms and restocks supplies?

Accepted Answer

Room Attendant

Answer

Laundry Attendant

Answer

Receptionist

Answer

Public Area Attendant

Question 7

Who delivers extra towels and toiletries?

Accepted Answer

Housekeeping Runner

Answer

Bellboy

Answer

Laundry Attendant

Answer

Public Area Attendant

Question 8

Who is responsible for washing, drying, and ironing hotel linens?

Accepted Answer

Laundry Attendant

Answer

Room Attendant

Answer

Executive Housekeeper

Answer

Concierge

Question 9

Which staff cleans lobbies, hallways, and shared areas?

Accepted Answer

Public Area Attendant

Answer

Laundry Attendant

Answer

Room Attendant

Answer

Porter

Question 10

Which statement is TRUE about housekeeping standards?

Accepted Answer

Hygiene protects guest health

Answer

Only public areas require cleaning

Answer

Guests clean their own rooms

Answer

Cleaning is only for appearance

Question 11

What is the first step when handling a guest request?

Accepted Answer

Answer the call courteously

Answer

Confirm the request

Answer

Report to maintenance

Answer

Deliver the item immediately

Question 12

Which is NOT part of the steps for handling guest requests?

Accepted Answer

Ignore the problem

Answer

Confirm with the guest

Answer

Take note of the request

Answer

Log the action taken

Question 13

Which is considered urgent?

Accepted Answer

Fire hazard

Answer

Additional hangers

Answer

Wake-up call

Answer

Extra soap

Question 14

Which is NOT considered urgent?

Accepted Answer

Extra towels

Answer

Power outage

Answer

Broken AC

Answer

Leak

Question 15

If a guest calls about a leaking faucet, what should you do?

Accepted Answer

Report to maintenance immediately

Answer

Wait until shift ends

Answer

Ignore until a supervisor arrives

Answer

Give the guest a bucket

Question 16

In lost and found protocol, what should you do with items left behind?

Accepted Answer

Report and turn in to Lost and Found

Answer

Discard them

Answer

Give them to another guest

Answer

Keep until claimed

Question 17

Which is an example of lost and found compliance?

Accepted Answer

Submit a cellphone to housekeeping

Answer

Ask another guest to hold it

Answer

Leave item in guest drawer

Answer

Keep cash found in a room

Question 18

In guest request follow-up, you must:

Accepted Answer

Check if the problem is solved

Answer

Leave a note

Answer

Deliver a new item without checking

Answer

Ask the guest to fix it themselves

Question 19

Which step comes last when handling a guest request?

Accepted Answer

Log the actions taken

Answer

Deliver the item

Answer

Confirm the request

Answer

Report to maintenance

Question 20

Urgent requests require:

Accepted Answer

Immediate attention

Answer

Writing on a note for the next shift

Answer

Next-day service

Answer

Ignoring unless repeated

Question 21

What is the main requirement for a linen room?

Accepted Answer

Clean, organized, free of cross-contamination

Answer

Open for guest access

Answer

Storing guest personal items

Answer

Locked at all times

Question 22

Why use color-coded shelves?

Accepted Answer

To separate clean and soiled linens

Answer

To match hotel theme

Answer

For decoration

Answer

To store guest items

Question 23

Which is NOT stored in the linen room?

Accepted Answer

Guest luggage

Answer

Clean towels

Answer

Bed sheets

Answer

Soiled linens

Question 24

Equipment in a linen room must be:

Accepted Answer

Safe and clean

Answer

Mixed with guest items

Answer

Always wet

Answer

Hidden from staff

Question 25

Linen rooms help prevent:

Accepted Answer

Cross-contamination

Answer

Water leaks

Answer

Guest complaints

Answer

High electricity bills

Question 26

Which is a public area?

Accepted Answer

Lobbies and hallways

Answer

Guest bedrooms

Answer

Staff lounge

Answer

Laundry room

Question 27

In the lobby, staff should maintain:

Accepted Answer

Quiet and cleanliness

Answer

Decorations only

Answer

Air fresheners

Answer

Music and food service

Question 28

During a fire, guests should:

Accepted Answer

Use the nearest staircase

Answer

Return to the lobby

Answer

Stay in their rooms

Answer

Use the elevator

Question 29

Proper gym attire includes:

Accepted Answer

Activewear and rubber shoes

Answer

Barefoot

Answer

Regular shoes

Answer

Socks only

Question 30

Pool safety requires:

Accepted Answer

Anti-slip slippers or proper pool footwear

Answer

Walking barefoot

Answer

Wearing boots

Answer

Swimming in jeans

Question 31

Wearing the correct uniform builds:

Accepted Answer

Trust and professionalism

Answer

Reduced workload

Answer

Guest suspicion

Answer

A casual work environment

Question 32

Staff should speak:

Accepted Answer

Politely and clearly

Answer

Only when spoken to

Answer

Casually and loudly

Answer

Quietly and vaguely

Question 33

What should you do first if a guest complains of a foul odor?

Accepted Answer

Inspect the room personally

Answer

Ask the guest to open windows

Answer

Assign to another staff

Answer

Spray air freshener immediately

Question 34

Before deciding what to do, always:

Accepted Answer

Check the source of the problem

Answer

Spray air freshener

Answer

Replace towels

Answer

Offer free drinks

Question 35

Which is a maintenance concern?

Accepted Answer

Leaking faucets

Answer

Fresh linens

Answer

Folded towels

Answer

Guest checkout

Question 36

Missing slippers can be:

Accepted Answer

Replaced directly by housekeeping

Answer

Sent to maintenance

Answer

Ignored

Answer

Given to another guest

Question 37

Clogged sinks must be:

Accepted Answer

Reported to maintenance

Answer

Ignored if minor

Answer

Fixed by guests

Answer

Left for the next shift

Question 38

Guest reports a lost item — correct action:

Accepted Answer

Log and report immediately

Answer

Wait until shift ends

Answer

Discard

Answer

Ask another guest

Question 39

Promoting gym safety means:

Accepted Answer

Enforce proper attire

Answer

Play music

Answer

Let guests decide

Answer

Close the gym

Question 40

Elderly needs help to exit — correct action:

Accepted Answer

Escort them politely

Answer

Ignore

Answer

Wait for family

Answer

Point to the exit

Question 41

Room has foul odor — correct action:

Accepted Answer

Inspect personally

Answer

Ask another guest

Answer

Ignore until checkout

Answer

Spray air freshener only

Question 42

Found lost item — correct action:

Accepted Answer

Submit to lost and found

Answer

Keep it

Answer

Give away

Answer

Throw away

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