What are the required KPIs that need to be met to transition to a team at the end of Training?

What lines of insurance does Assurance assist shoppers with?

What is an attempt to change the shopper's interest to a different Line of Insurance called?

What browser should you use to operate the Delta Platform?

What are the minimum upload and download speeds required to run the platform?

What two lines of insurance do you have to request permission from the shopper before transferring?

When having issues on the Delta Platform, what kind of report do you need to submit?

What status should you be in on the Delta platform during your paid 30 minute lunch break?

During a 1x1 meeting, what status should you be in on the Delta platform?

When you encounter a rude specialist, what kind of report do you need to submit?

When on Medicare calls, what are we speaking to shoppers about?

What is the maximum time allotted to disposition each call after it ends?

How many rebuttals are you required to attempt on a call before trying to flip to a different line of insurance?

What do we call the licensed individuals that assist shoppers after we verify their information?

What status should you be in on the Delta Platform at the end of your shift, after you have clocked out for the day?”

What is a response to objections that the customer may bring up?

What app should you have downloaded on your desktop to communicate with your Training Specialist/Team Lead each day?

How many minutes should it take at maximum to respond to your Specialist/Team Lead on Slack?

Where can you find the troubleshooting steps needed when you are having platform issues?

Where do you input your daily notes at the end of each workday?