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Q 1/10
Score 0
During normal computer use, you suddenly notice a burning smell coming from your PC. However, there is no smoke visible and your computer is running just fine. What should your next step be?
30
immediately start a backup job
run the hardware diagnostics on the computer
Power of the computer and unplug it from the power source
continue using the computer
Q 2/10
Score 0
A mobile device app has stopped responding, but you can still control the device and use other applications. Which of these would be the first step to troubleshoot this app?
45
stop and restart the problematic app
perform a factory reset
update the mobile device operating system
update the touchscreen drivers
10 questions
Q.
During normal computer use, you suddenly notice a burning smell coming from your PC. However, there is no smoke visible and your computer is running just fine. What should your next step be?
1
30 sec
Q.
A mobile device app has stopped responding, but you can still control the device and use other applications. Which of these would be the first step to troubleshoot this app?
2
45 sec
Q.
Which of these components is used to power an LCD fluorescent backlight?
3
45 sec
Q.
Which of these would be the best way to troubleshoot startup errors on a motherboard?
4
45 sec
Q.
The network connection from your headquarters building to one of your remote offices is no longer connected. Which of these would be the best help to determine where the network failure is occurring?
5
45 sec
Q.
The output from a graphics program to a laser printer shows a thin black streak that runs the length of the page. What's the first thing you should do to troubleshoot this problem?
6
45 sec
Q.
One of your clients is having problems with their printer. When printing certain graphical documents, the printer will not print the page and gives an "out of memory" error. What type of printer is the client using?
7
45 sec
Q.
Which of these would be the best choice for configuring a system boot partition?
8
45 sec
Q.
One of your print jobs appears to be "stuck" in the print queue. Which of these would be the best way to clear the queue?
9
45 sec
Q.
When you connect an external USB drive and start your computer, it tries to boot from the drive and gives an error message. How can you prevent the USB drive from booting?
