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Q 1/7
Score 0
What documentation can members send to confirm their residential address? Select the answer that is most complete.
30
Copy of utility bill displaying their name and residential address dated within the last 60 days; Copy of a valid and current driver's license; Copy of a Passport address and photo page
Copy of Passport address and photo page is the ONLY valid way to confirm the residential address.
notarized letter from their landlord or loan officer confirming the residential address; Copy of your work ID card; Copy of a current credit card face with the member's name on it.
Copy of a Passport Cover; Copy of a current cable bill from any time during the last year.
Q 2/7
Score 0
For what reason is the Identity Fraud warning letter sent for CIP purposes?
30
We believe the member is at high risk of fraud and want to offer additional fraud
protection on the account.
We have determined a member's identity has been compromised and is being used
fraudulently. As a result, we require additional verification of the account holder’s identity.
The member has identity fraud protection, such as Lifelock, that blocks our ability to
verify their identity, so we need additional proof documentation.
We believe that the account has been opened fraudulently using another person’s
identity, and that we require additional verification to prove the identity is true or will report the account to the authorities.
7 questions
Q.
What documentation can members send to confirm their residential address? Select the answer that is most complete.
1
30 sec
Q.
For what reason is the Identity Fraud warning letter sent for CIP purposes?
2
30 sec
Q.
In addition to a copy of the current and valid driver’s license, a member must submit one additional piece of documentation to confirm a date of birth. Which of the following from the list below would be acceptable?
3
30 sec
Q.
TRUE or FALSE: In addition to a copy of the current and valid driver’s license, a member must submit one additional piece of documentation to confirm a date of birth. A copy of a military ID showing the date of birth or a copy of a birth certificate will meet this requirement.
4
30 sec
Q.
How can members submit documents in response to a CIP verification letter?
5
30 sec
Q.
On the Contact History screen in BWS, what should you look for to identify a CIP
documentation update?
6
30 sec
Q.
True or False: Members must submit their original documentation, and not a copy, for
verification purposes. We will send it back to them once verification is complete.
