Question 1

What does communication mean?

Accepted Answer

The process individuals use to create understanding with others

Answer

The use of technology in society

Answer

The unspoken elements

Answer

Using words to express feelings and ideas to others

Question 2

Which of the following is a verbal communication tip?

Accepted Answer

Vary the pitch, don't speak in a monotone

Answer

Use your hands to make what you are trying to say more important

Answer

Don't make eye contact with the person you are talking with

Answer

Talk quietly, most people dislike loud talkers

Question 3

What is considered non-verbal communication

Accepted Answer

Facial expression, posture, and spatial cues

Answer

Blog Postings

Answer

Emails

Answer

Newsletters

Question 4

What is a non-verbal communication tip?

Accepted Answer

Smile

Answer

Don't make eye contact

Answer

Don't talk in monotone

Answer

Pick your nose

Question 5

Which is an example of a good client relation?

Accepted Answer

Use their name and their pets name

Answer

Make sure your hold music is rocking

Answer

Never let the toilet paper run out

Answer

Leave them waiting in the exam room for an extended period - the chairs are super comfy

Question 6

When listening to an owner what should you do to be an effective listener?

Accepted Answer

Make eye contact and appear interested

Answer

Watch the TV in the waiting room, the game is just getting exciting!

Answer

Tell them they're an idiot for being worried about their animal.

Answer

Interrupt them in the middle of speaking, you have more important things to say

Question 7

Which of the following makes a good first impression?

Accepted Answer

Clean, wrinkle free scrubs

Answer

Skip the deodorant, you'll smell like dog poop anyway -  no one will notice

Answer

Always interrupt a conversation, you have important things to say

Answer

Using slang words, it makes the owners feel like you are more down to earth

Question 8

What item is NOT considered professional appearance?

Accepted Answer

Flip flops

Answer

Clean scrubs

Answer

Name Tag

Answer

Minimal jewelry

Question 9

What ring should you answer the phone by?

Accepted Answer

3rd ring

Answer

Let it go to voicemail

Answer

1st ring

Answer

4th ring

Question 10

Which is the best way to answer the classroom phone?

Accepted Answer

Hello Animal Tech this is John. How can I help you.

Answer

Yo, what's up?

Answer

Hello, this is John, what's up?

Answer

Hey, what do you want?

Question 11

What is the best way to give an owner a more personal experience?

Accepted Answer

Greet their pet by name

Answer

Assign them a seat in the waiting room

Answer

Ask them personal questions

Answer

Talk baby talk to the pet

Question 12

Which is the best thing to remember to do when putting someone on hold?

Accepted Answer

Ask permission first

Answer

Tell them the hold music is terrible

Answer

Tell them they should just hang up, you'll forget about them anyway.

Answer

Change the hold music

Question 13

Which of these is a common emergency?

Accepted Answer

Heat Stress

Answer

Vomits once

Answer

Sneezing a few times

Answer

Their rabies is late

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