Question 1

What is the primary benefit of using the WATI platform for businesses?

Accepted Answer

Seamless customer engagement via WhatsApp

Answer

Sending SMS messages automatically

Answer

Only managing bulk emails

Answer

Using WhatsApp for personal messaging only

Question 2

How can businesses automate message scheduling using WATI?

Accepted Answer

Through message scheduling in the WATI dashboard

Answer

Using manual reminders in the calendar

Answer

Using a third-party email marketing tool

Answer

Directly from WhatsApp

Question 3

When creating a WhatsApp broadcast in WATI, what is a key consideration for compliance?

Accepted Answer

Making sure all contacts have opted-in to receive messages

Answer

Using random phone numbers for marketing

Answer

Sending messages without any restrictions

Answer

Using only pre-approved templates

Question 4

What is one way WATI helps reduce customer response time?

Accepted Answer

Using automated replies and chatbots for frequently asked questions

Answer

Assigning multiple team members to the same customer

Answer

Providing 24/7 live customer service only

Answer

Relying on customer self-service portals only

Question 5

What is the advantage of using a multi-agent Team Inbox in WATI?

Accepted Answer

It allows multiple agents to manage customer queries simultaneously in a unified view

Answer

It only works for technical support teams

Answer

It is limited to one team at a time

Answer

It enables one person to handle all customer inquiries

Question 6

How does WATI help businesses send messages without an initial customer conversation?

Accepted Answer

Through pre-approved templates that comply with WhatsApp's API regulations

Answer

By using personal WhatsApp accounts

Answer

By sending messages to contacts from a different communication platform

Answer

By ignoring WhatsApp regulations and sending unsolicited messages

Question 7

How can WATI integrate with Google Sheets for CRM functionality?

Accepted Answer

It allows automatic data transfer and message scheduling from Google Sheets

Answer

It imports contacts manually into Google Sheets for messaging

Answer

It allows only data storage in Google Sheets without integration

Answer

It helps create templates in Google Sheets

Question 8

What is a common mistake businesses make when using the WhatsApp Business API with WATI?

Accepted Answer

Not understanding the importance of customer opt-in for communications

Answer

Using multiple channels without a unified strategy

Answer

Sending messages too frequently

Answer

Over-relying on chatbot automation

Question 9

How does WATI help businesses manage customer feedback effectively?

Accepted Answer

Through automatic response collection and centralized data analysis

Answer

By sending follow-up emails through third-party platforms

Answer

Only through one-on-one WhatsApp conversations

Answer

By exporting all WhatsApp chats into a different CRM tool manually

Question 10

Why is message personalization important when using WATI's bulk messaging feature?

Accepted Answer

Personalized messages lead to higher engagement and reduce the risk of spam reports

Answer

It ensures that every customer gets the same message, regardless of preferences

Answer

It helps in sending the message faster but may lead to more spam reports

Answer

It is not important since businesses can send mass messages without customization

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