Question 1

What is the purpose of the Tell, Show, Ask method in coaching?

Accepted Answer

To facilitate learning and development

Answer

To assess performance only

Answer

To show off the delegate's knowledge

Answer

To intimidate the individual being coached

Question 2

What are the expectations for the Instructor job role?

Accepted Answer

To coach, provide feedback & act as a role model

Answer

To manage the office & discuss disciplinary action

Answer

To cover any points they forgot to teach in the training room

Answer

To contact monitor & complete CS contact observations

Question 3

What are the different types of communication?

Accepted Answer

Verbal, nonverbal, written, visual

Answer

Video, audio, visual

Answer

Digital, analog, hybrid

Answer

Tactile, olfactory, gustatory

Question 4

What is the primary goal of Instructing?

Accepted Answer

To help the delegate improve their performance and reach their potential

Answer

To outshine the delegate being coached

Answer

To micromanage the delegate being coached

Answer

To increase the Instructor's workload

Question 5

What type of communication involves the use of body language?

Accepted Answer

Non-Verbal

Answer

Verbal

Answer

Visual

Answer

Written

Question 6

What type of communication involves the use of spoken or written words?

Accepted Answer

Verbal

Answer

Visual

Answer

Auditory

Answer

Non-Verbal

Question 7

What type of communication involves the use of images, graphs, or videos?

Accepted Answer

Visual

Answer

Verbal

Answer

Written

Answer

Non-Verbal

Question 8

What type of communication involves the use of nods, and gestures?

Accepted Answer

Non-Verbal

Answer

Verbal

Answer

Visual

Answer

Written

Question 9

What is Tell, Show, Ask?

Accepted Answer

A coaching technique

Answer

A useful instructor document

Answer

A form of communication

Answer

A learning style

Question 10

What is the purpose of Tell, Show, Ask in a coaching session?

Accepted Answer

To help the delegate understand and apply new information or skills

Answer

To distract the delegate from their problems

Answer

To entertain the delegate with impressive tricks

Answer

To intimidate the delegate into compliance

Question 11

In Tell, Show, Ask, what is the purpose of 'Tell'?

Accepted Answer

To outline the learning objectives for the session

Answer

To show the delegate how the new information or skill is done

Answer

To have the delegate demonstrate the new information or skill

Answer

To ask the delegate questions about the new information or skill

Question 12

What is the second step in the Tell, Show, Ask method?

Accepted Answer

To demonstrate the concept or skill to the delegate

Answer

To ask the delegate to demonstrate their current ability

Answer

To explain the concept or skill to the delegate again

Answer

To give the delegate written instructions

Question 13

What is the benefit of the Tell, Show, Ask method?

Accepted Answer

It helps the delegate to better remember and apply the information being taught

Answer

It creates more confusion and frustration for the delegate

Answer

It makes the coaching session shorter

Answer

It allows the Instructor to take over and do the work for the delegate

Question 14

Which step in the Tell, Show, Ask method involves the Instructor engaging the delegate is a discussion and having them explain their understanding of a topic area

Accepted Answer

Ask

Answer

Tell

Answer

Show

Question 15

What does the Instructor do to identify the delegate's strengths and developments?

Accepted Answer

Assesses delegate progress against departmental trackers and other documentation

Answer

Guesses based on first impressions

Answer

Relies on delegate to self-assess their own work

Answer

Asks other Instructors for feedback

Question 16

Why does the Instructor adapt their instructing style?

Accepted Answer

To suit a delegate’s learning preference

Answer

To make it more challenging for the delegates

Answer

To fit their own personal style

Answer

To make it more basic for the delegates

Question 17

What is the primary purpose of conducting live observations on delegates?

Accepted Answer

To measure the delegate’s progress and development

Answer

To reward delegates for good performance

Answer

To embarrass the delegates in front of others

Answer

To punish delegates for mistakes

Question 18

What approach should an Instructor take when providing feedback to delegates?

Accepted Answer

Positive and constructive

Answer

Only focusing on delegate's weaknesses

Answer

Vague and ambiguous

Answer

Negative and critical

Question 19

What is the purpose of completing detailed weekly feedback for delegates?

Accepted Answer

Ensuring information is shared with relevant parties & to monitor/measure current progress of the delegates

Answer

Keeping information secret from relevant parties

Answer

Only focusing on delegates' weaknesses

Answer

Ignoring delegate performance

Question 20

When should an Instructor discuss strengths and developments with delegates?

Accepted Answer

In a timely manner and in an appropriate setting

Answer

Never - They can review their feedback on the LMS tracker in their own time

Answer

During the delegate's lunch break

Answer

At the end of the training program

Question 21

What is one of the responsibilities of an Instructor in regards to providing feedback to delegates?

Accepted Answer

Encouraging the delegates to improve and maintain performance through positive and constructive feedback

Answer

Ignoring the delegate's performance altogether

Answer

Completing detailed daily reports for the delegates

Answer

Focusing only on the delegate's weaknesses

Question 22

What document would you use to record the delgate's weekly feedback?

Accepted Answer

LMS Checklist

Answer

Testimonials doc

Answer

Contact Observations

Answer

Supervisor Testimonial doc

Question 23

What is the purpose of an 'IMPORTANT' note within the Instructor notes?

Accepted Answer

To highlight any areas with the delegates regarding compliance or licensing. If you do not cover these, you may be liable for a follow-up

Answer

'IMPORTANT' isn't part of the Instructor notes

Answer

To remind you to complete the weekly feedback for the delegate

Answer

To prompt you to cover a specific area, if you feel that it is relevant to the subject at hand

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