3.03 Business Essentials
Quiz by Jeanette Clark
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- Q1
the values and ideals that an organization encourages among its employees
patronage
corporate culture
touchpoints
customer relations
30s - Q2
polite behavior; good manners
courtesy
customer service
customer relations
customer loyalty
30s - Q3
the customer's preference for a business; usually expressed in regular purchases from the business
customer-centric
customer service
customer loyalty
customer relations
30s - Q4
all the activities a business engages in to interact with its customers
internal customers
customer relations
patronage
customer-centric
30s - Q5
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
customer service
customer loyalty
customer relations
customer-centric
30s - Q6
focused on customer needs and wants
proactive
customer-centric
internal customers
patronage
30s - Q7
the people (i.e., employees) who work cooperatively together to achieve business goals
patronage
internal customers
proactive
productivity
30s - Q8
loyalty to a particular business
word-of-mouth promotion
patronage
courtesy
proactive
30s - Q9
adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems
proactive
productivity
corporate culture
patronage
30s - Q10
the amount and the value of goods and services produced (outputs) from set amounts of resources (inputs)
patronage
proactive
productivity
touchpoints
30s - Q11
all the opportunities that businesses have to connect with customers and reinforce their brand value
productivity
word-of-mouth promotion
corporate culture
touchpoints
30s - Q12
a promotional tool that involves people telling other people about products they've purchased
proactive
corporate culture
word-of-mouth promotion
touchpoints
30s