Question 1

Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation?

Accepted Answer

Review which status choices are needed for each record type and create support processes for each that is necessary.

Answer

Reduce the number of case status values to five.

Answer

Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.

Answer

Edit the status choices directly on the record type.

Question 2

User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

Accepted Answer

Add Component visibility filters to the Components.

Answer

Remove fields from the record details component.

Answer

Delete the extra component from the page.

Answer

Include more tab components with filters.

Question 3

The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user. Which two options should an administrator use to meet this requirement? Choose 2 answers

Accepted Answer

1. Add to manual sharing list

2. Assign permission set group to Users

Answer

1. Add to manual sharing list

2. Create a Permission Set

Answer

1. Create a Permission Set

2. Edit organization-wide defaults

Answer

1. Edit organization-wide defaults

2. Assign permission set group to Users

Question 4

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement?

Accepted Answer

Define an approval process for the child.

Answer

Require the field on the record type.

Answer

Make the field universally required.

Answer

Create a Process Builder to set the field.

Question 5

The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

Accepted Answer

Flow builder

Answer

Approval process

Answer

Workflow rule

Answer

Validation rule

Question 6

An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader?

Accepted Answer

Reset their password and their security token.

Answer

Add a permission set that allows them to import data.

Answer

Append their security token at the end of their password to login.

Answer

Use the Data Import Tool to mass import custom object records.

Question 7

An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?

Accepted Answer

Use a muting permission set with a permission set group to mute selected permissions.

Answer

Edit the profile for the users to remove Delete access from the objects.

Answer

Create a new role that prevents Delete permissions from rolling up to the users.

Answer

Create a new permission set that has Delete access deselected for the objects.

Question 8

At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

Accepted Answer

Create a custom field on the Opportunity and map the two fields.

Answer

Map the lead custom field to the product's product category field.

Answer

Configure the product categories picklist field on the product.

Answer

Create a workflow to update Opportunity fields based on the lead.

Question 9

Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account?

Accepted Answer

Shipments should have a lookup to Account.

Answer

Accounts should have a lookup to Shipments.

Answer

Accounts should have a master-detail to Shipments.

Answer

Shipments should have a master-detail to Accounts.

Question 10

The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

Accepted Answer

Flow builder

Answer

Approval process

Answer

Workflow rule

Answer

Validation rule

Question 11

DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error. What should an administrator review to troubleshoot this request?

Accepted Answer

Check if the user in the next approver is inactive or missing

Answer

Add a delegated approver for the next approver in the process.

Answer

Update the field level security to view on fields that are updated in the process.

Answer

Review the page layout to ensure, the fields updated in the process are visible

Question 12

An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

Accepted Answer

In the Account object manager, create a custom compact layout.

Answer

Make the field required and move it to the top of the page.

Answer

From the page layout editor, drag the field to the highlights panel.

Answer

Create a new page layout and a new section titled highlights panel.

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