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Q 1/20
Score 0
which of the following conditions require immediate medical help
120
vomiting
abdominal pain
flu
trouble breathing
Q 2/20
Score 0
When interacting with patients of different cultures or ethnic groups
120
never make value judgements
Insist that they accept your point of view
avoid involving family members
never try to speak their language
20 questions
Q.
which of the following conditions require immediate medical help
1
120 sec
Q.
When interacting with patients of different cultures or ethnic groups
2
120 sec
Q.
In the communication circle what is the response to the message by the receiver called
3
120 sec
Q.
Body language is an example of
4
120 sec
Q.
Anything that distorts the message in any way or interferes with the communication process is called
5
120 sec
Q.
The most effectively way to assess whether you are communicating negatively is to
6
120 sec
Q.
Which of the following is an example of positive communication
7
120 sec
Q.
How much personal space do people require in most social situations
8
120 sec
Q.
How much personal space do people typically use in a personal conversation
9
120 sec
Q.
An example of active listening is
10
120 sec
Q.
A medical assistant sees a patient looking uneasy and responds, "You look concerned, how can I help you feel more comfortable." This is an example of what type of skill?
11
120 sec
Q.
The "White Coat Syndrome" usually leads to which patient reaction
12
120 sec
Q.
signs of anxiety include
13
120 sec
Q.
____________________ is counterproductive in the efficiency is an office
14
120 sec
Q.
The most appropriate way to deal with a family member that comes to an appointment is to
15
120 sec
Q.
When one patient expresses pain very emotionally and another patient refuses to admit she has pain but is grimacing, this may illustrate
16
120 sec
Q.
Individuals who have a fulfilling career and a balanced personal life have usually reached which level of Maslow's hierarchy
17
120 sec
Q.
Which of the needs represented on Maslow's hierarchy of needs would cause the person to become ill if these needs are not met
18
120 sec
Q.
the medical assistants goal when working with an angry patient is to
19
120 sec
Q.
a person leaning back in his chair with his arms folded
