What is an AI chatbot?

A computer program designed to simulate conversation with human users, especially over the internet

A type of social media platform

What is a common application of AI chatbots in customer service?

Providing instant responses to customer inquiries and resolving issues

What is a potential drawback of using AI chatbots for customer service?

Lack of human touch and empathy in interactions

Improved accuracy of information provided

Increased customer satisfaction

Faster response time to customer inquiries

What is a key benefit of using AI chatbots in businesses?

24/7 availability to assist customers

Higher cost for customer support

Slow response time to inquiries

Limited access to customer queries

Ai chatbot | Quizalize

Nowadays, millions of us are turning to chatbots for emotional support. But can AI ever be capable of empathy? What about the consequences of people seeking emotional support from machines that can only pretend to care? Can the rise of so-called empathetic AI change the way we understand empathy and interact with one another？ The researchers found that the empathiser must first be able to perceive how the other person is feeling. They must also be affected by those emotions, feel them to some degree themselves, and differentiate between themselves and the other person. On the first point, in recent years, AI-powered chatbots have made progress in their ability to read human emotions. Most chatbots are powered by large language models (LLMs) that work by predicting which words are most likely to appear together based on training data. In this way, LLMs like ChatGPT can seemingly identify our feelings and respond appropriately most of the time. But when it comes to the other criteria, AI still misses the mark in many ways. Empathy is interpersonal, with continued cues and feedback helping to strengthen the empathiser’s response. It also requires some degree of intuitive awareness of an individual and their situation. Consider someone who cries while telling a doctor she is pregnant. If we know her history of trying for years to be pregnant, we can imagine that her tears mean something different than, say, if she didn’t want to have kids. Current AIs are incapable of understanding that kind of slight difference in emotion . The big question is whether AI can truly feel human emotions. Some think AIs might one day share our feelings. One approach is to continue enlarging LLMs with ever vaster and more diverse data and integrate multimodal data like facial expressions and voice. By doing this, AI may develop emotional capabilities. Currently, simple versions of these emotion-reading robots already exist. Yet, some scholars argue that you can’t really know what sadness is unless you have felt sad. “You need to have emotions to experience empathy,” says psychologist Michael Inzlicht at the University of Toronto in Canada. Genuine empathy emerges from social interactions and recognizing other minds - a complete phenomenon requiring consciousness , something AI lacks now and likely always will.

Chatbots and ai

Ai

110.31.b.17.C

Topic: Reading/Vocabulary Development

STAAR English II High School 2014 - Past Paper

110.31.b.1.B

STAAR English I High School 2017 - Past Paper

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