Question 1

What is the first stage we exhibit, when we receive feedback

Accepted Answer

Denial

Answer

Depression

Answer

Depreciation

Answer

Devastation

Question 2

What is the mission statement for Qatar Airways

Accepted Answer

Excellence in everything we do

Answer

To be a world class global brand

Answer

Worlds 5 star Airline

Answer

Going Places Together

Question 3

Who leads the conversation during a check in process of PDR

Accepted Answer

The Employee

Answer

You as the  ASM

Question 4

A feedback should always end with ...

Accepted Answer

Specific next steps with timelines

Answer

Solutions

Answer

Next steps

Question 5

What is an ideal order of preparation for a presentation

Accepted Answer

Purpose - Audience - Structure - Delivery

Answer

Structure - Purpose - Delivery - Audience

Answer

Purpose - Structure - Audience - Delivery

Answer

Purpose - Structure -Delivery - Audience

Question 6

Which of the following is a Qatar Airways Values

Accepted Answer

Honest and Loyal

Answer

Driving Customer

Answer

Honesty and Loyalty

Answer

Delivering Excellence

Question 7

What part of Boarding is now a part of your Performance Score Card.

Accepted Answer

Zonal Boarding

Answer

Boarding Counter cleanliness

Answer

Customer Complaints

Question 8

How many times have we won Skytrax Award ? & what is the current ranking of HIA in top 100 airports of the world?

Accepted Answer

4 / 5

Answer

2/5

Answer

2/6

Answer

4/6

Question 9

A. I.D. A Model for elevators pitch stands for ?

Accepted Answer

Attention - Interest - Make it Desirable - Call to Action

Answer

Attention - Interest - Deliver -Call to Action

Answer

Application - Intent - Make it Desirable  - Call to Action

Answer

Attention - Interest - Make it Desirable  - Share information

Question 10

How much time does the Oxygen last in the oxygen mask provided in the aircraft ?

Accepted Answer

15 mins

Answer

30 mins

Answer

60 mins

Answer

10 mins

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