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ASM Session Recap

Quiz by Deepak

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10 questions
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  • Q1
    What is the first stage we exhibit, when we receive feedback
    Depression
    Depreciation
    Denial
    Devastation
    20s
  • Q2
    What is the mission statement for Qatar Airways
    To be a world class global brand
    Excellence in everything we do
    Worlds 5 star Airline
    Going Places Together
    20s
  • Q3
    Who leads the conversation during a check in process of PDR
    The Employee
    You as the ASM
    20s
  • Q4
    A feedback should always end with ...
    Specific next steps with timelines
    Solutions
    Next steps
    20s
  • Q5
    What is an ideal order of preparation for a presentation
    Purpose - Audience - Structure - Delivery
    Structure - Purpose - Delivery - Audience
    Purpose - Structure - Audience - Delivery
    Purpose - Structure -Delivery - Audience
    10s
  • Q6
    Which of the following is a Qatar Airways Values
    Honest and Loyal
    Driving Customer
    Honesty and Loyalty
    Delivering Excellence
    10s
  • Q7
    What part of Boarding is now a part of your Performance Score Card.
    Boarding Counter cleanliness
    Zonal Boarding
    Customer Complaints
    10s
  • Q8
    How many times have we won Skytrax Award ? & what is the current ranking of HIA in top 100 airports of the world?
    4 / 5
    2/5
    2/6
    4/6
    10s
  • Q9
    A. I.D. A Model for elevators pitch stands for ?
    Attention - Interest - Deliver -Call to Action
    Application - Intent - Make it Desirable - Call to Action
    Attention - Interest - Make it Desirable - Call to Action
    Attention - Interest - Make it Desirable - Share information
    20s
  • Q10
    How much time does the Oxygen last in the oxygen mask provided in the aircraft ?
    30 mins
    60 mins
    10 mins
    15 mins
    20s

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