Protocols allow us to exert control over a call in a professional and polite way.

An LEP keeps interrupting the interpreter and not letting her finish the rendition. What is a correct way to handle the situation?

Both Client and LEP are speaking over each other. What are some of the challenges that situation poses? Check all that are correct

What situations are possible?

An LEP communicates in English well enough, but, upon asking, the Provider tells you to stick around just in case. You...

Much like interpretation, the medical profession has two sides: a technical side (the science of Medicine) and a customer service side (building rapport and trust with the patient). The Provider may sometimes attempt to talk to the LEP in the target language to build that rapport.

As the interpreter, you are polite and professional. If a participant in the call uses foul language you should never interpret those words.

The LEP is making a medical decision that you find unacceptable. It goes against your culture, your religion, or against your personal values. What do you do?

A lack of __________ leads to a break of trust, potential deadly consequences, a risk of litigation against providers and against the interpreter.

An LEP really likes you and sees you as an ally. They want to confide in you, ask your opinion, and share personal information. What principle will help you do the right thing?

Part of our job is protecting ourselves from liability and from emotional distress. One way to do that is by keeping our role boundaries well-defined and intact.

If an interpreter witnesses an instance of abuse by a Provider he should...