A patient sounds unsure and is hesitating. She doesn't really know how she feels about the news she just received and seems lost. The interpreter should...

Check all pieces of information an interpreter needs to request in order to place a dial-out:

It is unclear whether the Provider is done with the call or still needs more assistance. What is the best course of action?

What is Voyce's hold time policy?

Your Client is a fast talker (it's their style) and they are also extra excited.

If a call is uncomfortable for you, you should tell the Client to call Voyce again and try another interpreter. You're already stressed out from other things in your life.

It is OK to take a 5 minute break after a particularly long or stressful call

When asked to hold, what do we do? Check all that apply

If I deliberately do not hang up after an appointment to make extra money, I am committing _____________ .

If the nurse tells me to wait for 30 minutes, then forgets about me, her supervisor may have a conversation with her about _____________ of public funds.

I have great interpreting skills, my notes are spot on, and my memory is incredibly reliable. I'm at the top of my game and I don't need to be nice.