
Bell Ringer - December 6, 2024
Quiz by Bernice W. Broussard
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- Q1
To determine the cost of oranges when checking out at the grocery store, the sales associate must enter a number code known as the______________ that identifies the bulk produce item.
Price Look-up (PLU)
Scanner
Register
RFID
30s - Q2
A customer approaches a sales associate and asks if they have a size small in the pink t-shirt she is browsing. The sales associate does an iPad search and sees that there is 1 in their inventory meaning the inventory is ______________
Out of stock
On-hand
Being ordered
En route
30s - Q3
A customer is undecided on buying wireless headphones or traditional wired headphones, and seems to like the wireless headphones the best, but he is not sure about making the purchase. What should the sales associate do to encourage him to make the purchase?
Offer the customer to enroll in the store’s loyalty program to collect points for this purchase
Remind the customer about the return and exchanges policies & highlight the superiority in connectivity of the wireless headphones
Ask the customer to think about it and come back when she’s ready to make a purchase
Give the customer space while she decides what she wants
30s - Q4
Several customers are checking out at the express lane with 10-15 items. There is a large sign that says the express lane is for customers with 5 items or less. The cashier’s supervisor wants the 5-item rule enforced. What should the cashier do?
Call the supervisor over to enforce the rule
Serve the customers anyway
Write a sign to place in front of the register
Ask the customers to choose another lane
30s - Q5
Keith decides he will use Turbo Tax to do his own federal income taxes and file them. Keith shops for the software at Office Depot on Friday evening. He plans to do his taxes over the weekend so he can mail them on Monday, April 15. Allison is the sales associate and tells Keith that they do not have the program in stock. Allison checks with the buyer and finds out that a new supply is expected on Monday. What’s the best way for Allison do to help the Keith right now?
Tell Keith that she will call him as soon as the new shipment arrives and put one on hold for him.
Ask Keith what Turbo Tax features he likes about the software and see if the store has another program in stock that would fit his needs.
Call a competitor’s store and see if they have the program in stock to meet the customer’s immediate needs.
Ask Keith why he waited until the last minute to do his taxes.
30s