Question 1

What does' Billing in Arrears' mean?

Accepted Answer

Billing after services activated and used

Answer

No billing required for services

Answer

Billing before service usage

Answer

Billing on a weekly basis

Question 2

Will your monthly plan or fee change with billing in arrears?

Accepted Answer

No, but your billing cycle changes

Answer

Yes, it becomes variable

Answer

No change at all

Answer

Yes, it increases

Question 3

Why is the billing in arrears model used?

Accepted Answer

To offer accurate billing based on usage

Answer

To charge more for services

Answer

To confuse the customer

Answer

To delay customer payments

Question 4

When will your bill be generated under billing in arrears?

Accepted Answer

After the end of each billing cycle

Answer

Every quarter

Answer

On the 1st of every month

Answer

At the start of the billing cycle

Question 5

If a customer has one plan billed in advance and another in arrears, how are they charged?

Accepted Answer

Each plan is billed according to its billing type

Answer

Only the most recent plan is charged

Answer

One plan is canceled

Answer

Both are billed on the same model

Question 6

When are BIA add-on charges billed?

Accepted Answer

At the end of every billing cycle

Answer

In advance only

Answer

Every 3 months

Answer

Immediately after activation

Question 7

Do new Postpaid Voice plans automatically use billing in arrears?

Accepted Answer

Yes

Answer

Only business accounts

Answer

No, unless manually changed

Answer

No, only Giga plans

Question 8

Are Giga Home 5G and4G plans part of Billing in Arrears?

Accepted Answer

No

Answer

Yes

Answer

Only 4G

Answer

Only during promotion

Question 9

Have HRN business rules changed with BIA introduction?

Accepted Answer

No

Answer

Somewhat

Answer

Only in specific cases

Answer

Yes

Question 10

Which plans are eligible for Billing in Arrears?

Accepted Answer

Postpaid Voice (7 plans)& Home Fiber (5 plans)

Answer

Only prepaid

Answer

All plans

Answer

Only mobile data plans

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