Question 1

What is the first thing you should do if someone spills food or liquid onto the sales floor?

Accepted Answer

Stand near or over the spill to direct traffic away from it until it can be cleaned up.

Answer

Find a mop or broom and clean it up yourself.

Answer

Nothing. Maintenance is surely aware of the problem

Answer

Call for a custodian or maintenance person to clean it up.

Question 2

What is the first thing you should do if you find broken glass on the sales floor?

Accepted Answer

Stand near or over the spill to direct traffic away from it until it can be cleaned up.

Answer

Find a mop or broom and clean it up yourself.

Answer

Call for a custodian or maintenance person to clean it up.

Answer

Nothing. Maintenance is surely aware of the problem

Question 3

What should you do if a shopper topples a display into the aisle?

Accepted Answer

Check on the shopper to be sure they are unharmed, then direct traffic away from the scene until it can be cleaned up.

Answer

Call for a custodian or merchandising person to clean it up.

Answer

Pick up and recreate the display yourself.

Answer

Find a mop or broom and clean it up yourself.

Question 4

What should you do if you find heavy merchandise that has fallen onto the floor from a display?

Accepted Answer

Direct traffic away from the fallen merchandise and report the situation to a supervisor.

Answer

Pick it up and arrange them back on the display.

Answer

Find a mop or broom and clean it up yourself.

Answer

Call for a custodian or merchandising person to clean it up.

Question 5

What should you do if you discover an electrical hazard?

Accepted Answer

Secure the area and report the situation to management for better repair by an electrician or certified custodian.

Answer

Make temporary repairs as best you can and according to maintenance guidelines.

Answer

Nothing. Maintenance is surely aware of the problem.

Answer

Call for a supervisor and let them handle it.

Question 6

Which agency or law protects employees against hazards in the workplace?

Accepted Answer

OSHA

Answer

FDIC

Answer

FMLA

Answer

ADA

Question 7

Which agency or law protects employees who report unlawful or unsafe practices?

Accepted Answer

Whistleblower Protection Act

Answer

Unsafe Practices Act

Answer

Americans with Disabilities Act

Answer

Family and Medical Leave Act

Question 8

Which of the following is proper lifting technique?

Accepted Answer

Lift close to your body

Answer

Lift with your back

Answer

Keep your feet close together

Answer

If you're straining, bend your knees

Question 9

If you see a spill of food or liquid on the sales floor, what's the first thing you should do?

Accepted Answer

Stand near or over the spill to direct traffic away from it until it can be cleaned up

Answer

Find a mop or broom and clean it up yourself

Answer

Find out who was responsible for causing the spill

Answer

Call for a custodian or maintenance person to clean it up

Question 10

Which of the following is the specific term that describes and injury caused by an item falling off a shelf and hitting a person?

Accepted Answer

Struck-by injury

Answer

Struck-Against injury

Answer

Negligence

Answer

Accidental injury

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