BOR Complete Course Review
Quiz by Linzi Rhodes
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142 questions
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- Q1You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice-cream with a sell-by date of two more days. Which of the following should the associate do?You remove the ice-cream from the case and then fill out the paperwork to mark out of stock as they are almost expired and new items have arrived.You move the ice-cream to the front of the case, knowing it will sell as soon as the store opens because it is a best seller and it’s on sale.You move the tubs to the front of the case and leave your manager a note, asking her to remove the items the next day if they don’t sell since they will expire the day after that.You walk around the store and ask a few other employees who are also stocking their areas how they would handle this situation.30s
- Q2Which is not a component of a marketing plan?PlanogramPromotionProductPrice30s
- Q3What should the sale associate do first if he witnesses a customer's child slip and fall causing the child to get a scratch on his elbow but appears to be otherwise unhurt?Call the paramedicsAsk the parent if the child is okayContact the company lawyerNotify the store manager30s
- Q4What is the first thing you should do if someone spills food or liquid onto the sales floor?Nothing. Maintenance is surely aware of the problemCall for a custodian or maintenance person to clean it up.Stand near or over the spill to direct traffic away from it until it can be cleaned up.Find a mop or broom and clean it up yourself.30s
- Q5This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives.replenishmentback stockout of stocksafety stock30s
- Q6JC Penny and Taco BellIndirectDirectReplacement30s
- Q7Which of the following is a term for physical goods that are bought and sold?ProductsServicesPricingSales30s
- Q8While the season is changing from summer to back to school, a manager asks a sales associate for ideas n a sales strategy t hat will help clear out the remaining summer merchandise. Which of the following strategies is most likely to help reach this goal?Option 1Option 3Option 4Correct answer30s
- Q9Which of the following is a standard term that describes the audience of retail stores--that is, the people who will buy things from the stores?WholesalersBuyersManufacturersCustomers30s
- Q10Which of the following is a term for intangible things, such as providing deliver, that are sold by retailers?GiftsServicesTrainingProducts30s
- Q11What kinds of things does a manufacturer produce?Fossil FuelsRaw MaterialsFinished ProductsServices30s
- Q12Which of the following describes a grower of strawberries?RetailerWholesalerDistribution CenterManufacturer30s
- Q13Which of the following is the term for retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?Integrated ChannelSeamless ChannelOmnichannelMultichannel30s
- Q14The majority of retailers are:Independently OwnedCorporationsOnline OnlyFranchises30s
- Q15Which of the following is the standard definition of retail ecosystem?An interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want.A team of store employees who help each other.A group of stores that work together collaboratively to serve customers' needs.A set of technological systems that work together in order to make sure all products in a retailer's inventory are tracked and accounted for.30s