You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice-cream with a sell-by date of two more days. Which of the following should the associate do?

Which is not a component of a marketing plan?

What should the sale associate do first if he witnesses a customer's child slip and fall causing the child to get a scratch on his elbow but appears to be otherwise unhurt?

What is the first thing you should do if someone spills food or liquid onto the sales floor?

This is extra inventory kept on hand in case customers buy more than the estimated amount before the next shipment arrives.

JC Penny and Taco Bell

Which of the following is a term for physical goods that are bought and sold?

While the season is changing from summer to back to school, a manager asks a sales associate for ideas n a sales strategy t hat will help clear out the remaining summer merchandise. Which of the following strategies is most likely to help reach this goal?

Which of the following is a standard term that describes the audience of retail stores--that is, the people who will buy things from the stores?

Which of the following is a term for intangible things, such as providing deliver, that are sold by retailers?

What kinds of things does a manufacturer produce?

Which of the following describes a grower of strawberries?

Which of the following is the term for retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?

The majority of retailers are:

Which of the following is the standard definition of retail ecosystem?

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

What term describes delivering a positive, memorable experience that is more than what the customer expected?

Nike and Under Armour

Academy Sporting Goods and Gold's Gym

Target and Walmart

Amazon and Petco

Macy's and Tractor Supply Company

Sam's Club and Costco

McDonald's and Burger King

Intuit Turbo Tax and H&R Block

Sephora and Ulta Beauty

This is a machine-readable series of parallel lines that combine to create a unique item identifier.

The process of automatic or manual ordering to meet product demands is called:

The process of placing inventory on sales floor shelves, racks or other displays to be sold is called:

The term for when a retailer has run out of a particular item is:

When a product arrives at a physical store, the process used to enter it into the store's on-hand inventory is called:

Juliana is stocking shampoo on the sales floor. She finds a bottle that has a hole and is leaking shampoo and throws it out. She continues stocking and moves on with her day. Which of the following would then be true?

What is the first thing you should do if you find broken glass on the sales floor?

What should you do if a shopper topples a display into the aisle?

What should you do if you find heavy merchandise that has fallen onto the floor from a display?

What should you do if you discover an electrical hazard?

Which agency or law protects employees against hazards in the workplace?

Which agency or law protects employees who report unlawful or unsafe practices?

Which of the following is proper lifting technique?

If you see a spill of food or liquid on the sales floor, what's the first thing you should do?

Which of the following is the specific term that describes and injury caused by an item falling off a shelf and hitting a person?

Courtney has been a full time employee of a pet store for 2 1/2 years and she just had a baby. ___ allows her to take unpaid, job-protected leave for specified family or medical reasons.

It's Easter time and the different size Easter baskets are heavily shopped. As you're walking past, you notice some empty bins where certain sizes of baskets have all been heavily shopped. What's the best next step?

Chuck works in an electronics store and is supposed to move large items from the storeroom to the store shelves. Chuck is able to move several large items at a time, but he is not using the back brace that he was trained to use when moving heavy objects. Is Chuck managing his responsibilities wisely?

______ is the process of rotating perishable items that may expire so the newer items are in the back and the older items are in the front.

A supermarket has a bout 50 1-gallong milk jugs that are close to their expiration date. What would you recommend as a sales associate?

_____ is the most common type of preventable loss.

A sales associate witnesses a customer slip on the floor and get back up immediately without any visible injuries. What should the sales associate do next?

Which of the following does (OSHA) Occupational Safety and health Administration not require employers to do?

The inventory life cycle is disrupted when

The clear, acrylic shelf where the luggage is store is chipped on the edge. Shelby, a customer, accidentally bumped her head into it when bending over to look at a piece of luggage. What kind of safety problem does this describe?

Which is not a proper safety technique when using a ladder?

Celine is a cashier at a shoe store. Stephanie, a customer at your register would like to buy a pair of shoes she has tried on but now, the electricity goes out in the store. With the power outage, your POS device is not working. What should you do?

You work in the pharmacy, and you find that one of the of over-the-counter medicine shelves like the one depicted in the image are fairly empty. Why do you try to keep the shelves replenished? Select the best answer.

What should a sales associate do if they find a product with the packaging broken on a shelf?

Bill is creating and selling homemade cookies. Which of the following factors does NOT directly affect how much Bill will sell his cookies for?

Which of the following is NOT considered a promotional strategy?

The promotional approach aimed at specific customers with the goal of getting the customer to take caution is called:

The most influential form of advertising is:

Visual merchandising does the following:

When doing a store walkthrough, you notice a light fixture in the stockroom that's covered with dust and dead insects, and one light bulb is flickering. What do you do?

When doing a walkthrough, you see spilled soda on the floor. What do you do first?

What's the term for a schematic diagram that visually represents the way in which merchandise should be displayed on the sales floor?

The FIFO method makes sure that which of the following occurs:

While the season is changing from summer to back to school, a manager asks a sales associate for ideas on a sales strategy that will help clear out the remaining summer merchandise. Which of the following strategies is most likely to help reach this goal?

Your store is running a promotion on pickles. They have created an end-cap display. A customer accidentally runs into the display with their shopping cart and many bottles of pickles fall and break. You see the mess as you walk by. What’s the best next step for the sales associate?

Sharon is a sales associate and recently changed the arrangement of merchandise on the sales floor and would like to determine whether the new setup is helping sales. Which is the best way for Sharon to accomplish this?

What should a store do with their 4th of July merchandise on the 5th of July?

__________________ is not an example of a suggestive selling technique.

A shoe store is selling sandals, and a sales associate notices that a nearby department store is running a sale on sandals for the same price. What is the best strategy the associate can use to make sure the shoe store’s sandals sell?

_____________ is the action of promoting and selling products and services through advertising, space management, and product branding.

Winn Dixie is running a mix and match special with canned vegetables. Customers can pay $1.10 for any canned vegetable product or $10 for 10 canned vegetable products. Madeline is ready for check-out and has 2 Black Beans, 5 Kidney Beans, and 3 Golden Corn cans. What would be the proper way to process the sale at the register?

Visual merchandising accomplishes which of the following

An associate has just been transferred to the shoe department of the store where he works. On his second day, a customer asks him when the new summer collection will be available to preview. The associate is unable to answer and asks another associate. How can the associate best be prepared to answer similar questions about seasonal merchandise?

Which statement best describes having hands-on instructional classes (i.e. interior painting, laying tiles, repairing a leaky faucet, etc.) at Lowe’s, the home improvement store.

To determine the cost of oranges when checking out at the grocery store, the sales associate must enter a number code known as the ______________ that identifies the bulk produce item.

A customer approaches a sales associate and asks if they have a size small in the pink t-shirt she is browsing. The sales associate does an iPad search and sees that there is 1 in their inventory meaning the inventory is ______________.

The Goodwill Thrift Store was working on their pricing strategy. They decided to end all of their prices in .97, a few cents less than the round number. So instead of selling a pair of pants at $15.00, they would sell them at 14.97. This is an example of

_____________ is the amount of money that comes into a retail business minus expenses.

Courtney, the buyer for a small produce store and she sells 25 bags of oranges at $12 per bag. Her cost of goods sold per bag is $7. What is Courtney’s gross profit?

Which of the following would you categorize as the COGs if operating a taco truck?

The “S” in MSRP stands for ______________.

Jim is opening and operating a small online retail shop. What should he take into consideration when setting a retail price?

Macey owns a clothing shop in which her current assortment includes summer apparel. It’s nearing end of summer so in order for her to make room for fall items, she decides to mark the items down in order to move them out of the store. What will happen to her gross profit if she does this?

If a store’s revenue is $3,050 and its cost of goods sold (COGS) is $1110, what is the business’s gross profit?

A store pays for a schoolbag $12 and sells it for $18. Since school has already begun and sales have slowed down, they need to markdown its price. What is the lowest they can mark down the backpack if they want to still make $3 in profit?

Sam’s Surf Shop sold 11 surf boards over the weekend. Each surf board costs $26.00. What’s the revenue for the surf boards?

A business makes $5100 in daily revenue and on average spends $1400 in the products sold and $2000 on employee salaries and other expenses. What’s the daily net profit of the business?

A retailer factors in _________________ when considering utilities, marketing costs and real estate rental costs to their prices.

_____________ is the amount of money a retailer makes before taking expenses out or the difference between revenue and COGS.

A sales associate watches as a shopper exit leaving behind a cart full of merchandise including perishable items. Which of the following should the associate do?

A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on customer service satisfaction. What should the server do about the coupon?

You are a sales associate at a stationery store and the manager has noticed that yellow pens are not selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to achieve this goal?

A customer is walking out of the store and the store alarm goes off notifying store employees that an electronic article surveillance tag may not have been deactivated. What is the sale associates best next step?

Which of the following is not a cost associated with retailing?

____________ is a drawing or schematic diagram created to visually represent the store and the way the merchandise should be displayed on the sales floor.

The manager tells all employees that there’s been an uptick in shoplifting and asks all sales associates to keep an eye out. You can see around a corner of an aisle and see a woman pick up an expensive lipstick and put it in her purse without paying for it and she walks out the store doors. What should you NOT do?

There are many pricing strategies. Which one describes Keystone pricing?

On the first snow day of the winter season, a sales associate notices that customers are entering the store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are stationed where the customers enter the store. Which action would be best for the associate to take to ensure that the customers' needs are being met?

Dan, a small business owner, was excited to open his sporting goods shop. Dan created a ___________ to show what products he would sell, the price of those products, the place or location of his physical store and how he would promote his business.

The Halloween holiday season just ended and the retail store was already beginning to receive items for the next holiday, Thanksgiving. How should the store make room for the new items?

A sales associate is being held at gun point as the robber demands the cash in the register. Which of the following should the associate do?

Sarah sells 18 cakes for $18.00 each and the cost of each cake is $5.00. What is Sarah’s gross profit?

Who is typically first in a distribution channel?

______________ describes using the manufacturer’s suggested price as a pricing strategy used to prevent competitive pricing between retailers.

A sales associate is asked in the middle of the day to restock a shelf in which most of the products were sold out. What should the sales associate do?

All retailers strive for supply to be _______ to demand

Retail employees have a responsibility to co-workers and customers AND their safety. Which is not an important factor?

Winter has ended and the scarves have not sold well. What is this an example of?

The most positive customer feedback a store can receive is that they

A sales associate left a pallet full of merchandise in front of one of the stockroom’s emergency doors and asked if this is a potential hazard?

Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

You are a sales associate at a sporting goods store and the manager has noticed that green socks are not selling very fast. The manager challenges you to sell 15 green sock pair for $3.00 each. Which of the following is the BEST action to achieve this goal?

A sales associate in a video game store overhears a customer say that it is confusing to try to find things in the store. What should the sales associate do?

A large box weighing about 35 pounds has been delivered to your store. Your supervisor tells you to move it from the loading dock to where you keep inventory. Which of the following is not correct in picking up this 35-pound box?

The marketing mix consists of product, place, promotion and price. Which of the following is part of “place”?

What is used to help quickly find items to restock, check availability, sizes, colors, etc. of items on the sales floor for customers?

What is an endcap?

What are impulse items?

_______________ is the inventory term that describes the ability to scan large volumes of inventory or tagged items at a time.

Customers of a popular shoe store chain can purchase items in-store and on-line or via their mobile app. The customer also receives texts and emails about current promotions and sales. This is an example of:

Which of the following channels of distribution allows the producer to retain the tightest control over the distribution process:

Alisha is creating her company's income statement, but she's unsure how she should classify employee salaries, advertising, and utilities. In which of the following income statement categories do these costs fall

The name of the law or the federal agency to which an employee can report unlawful or unsafe practices is.

The name of the agency or law that protects employees against hazards in the workplace is

Which of the following pairs is an example of Direct Competitors:

The machine-readable series of parallel lines that combine to create a unique item identifier on a product is the

If a POS system detects credit card fraud, it will:

You find a jar of mayonnaise on the sales floor and it is broken. The first thing you should do is

Of the following, which is not part of a promotional strategy?

The FIFO method makes sure that which of the following occurs?

If a business’ revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business’ gross profit/loss?

A business’ gross profit is $200 and its revenues are $1,000. What is its profit margin percentage?

You send out coupons to regular customers. This is an example of:

Which devices allow security personnel or managers to watch several areas of the building from a central location?

These devices are specifically intended to be attached to clothing in order to prevent theft and require a special tool to remove.

If a POS system detects credit card or debit card fraud, what will it do?

What's the specific term for the situation in which a customer purchases a new item and then returns an old, damaged, similar item using the new item's receipt?

Which of the following is NOT an example of employee fraud or theft?

Approximately what percentage of shoplifting is due to employee theft?

These devices are used primarily to prevent the theft of high-priced items, particularly small ones.