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Q 1/20
Score 0
Which category of BPO includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks?
30
Nearshore Outsourcing
Front Office Outsourcing
Back Office Outsourcing
Offshore Outsourcing
Q 2/20
Score 0
Which category of BPO includes customer-related services such as marketing or technical support?
30
Back Office Outsourcing
Onshore Outsourcing
Offshore Outsourcing
Front Office Outsourcing
20 questions
Q.
Which category of BPO includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks?
1
30 sec
Q.
Which category of BPO includes customer-related services such as marketing or technical support?
2
30 sec
Q.
It is the practice of obtaining business-critical, high-level services from someone not employed by the company, but within the same country.
3
30 sec
Q.
This refers to a BPO that is contracted to a company's neighboring country.
4
30 sec
Q.
Which category of BPO refers to outsourcing contracted outside a company's home country? An example is when a USA- based BPO provides services to their clients through their operations in India.
5
30 sec
Q.
Identify the type of BPO Industry. A telecommunications BPO firm which deals with repair and maintenance of one’s internet connection.
6
30 sec
Q.
A BPO company which accommodates payroll services
7
30 sec
Q.
A company which assists customers on US Phone directory services
8
30 sec
Q.
A company that takes orders of products
9
30 sec
Q.
A BPO accounting firm that manages sales accounts of other companies
10
30 sec
Q.
A bank- associate BPO that updates customers on their debit and credit accounts
11
30 sec
Q.
An office that deals with purchasing raw materials for another company
12
30 sec
Q.
A firm that entertains medical insurance claims
13
30 sec
Q.
A document management BPOs that keep copies of financial transactions for filing of taxes
14
30 sec
Q.
A call center firm that assists customers on computer hardware repair
15
30 sec
Q.
It includes activities that require greater skill, knowledge, education, and expertise to handle.
16
30 sec
Q.
BPO may also be called ____________ because it encompasses software development, data entry, programming, and web development services.
17
30 sec
Q.
What does BPO stand for?
18
30 sec
Q.
Which of these refers to the management of one or more specific business processes or functions by a third party?
19
30 sec
Q.
Which of the following is a subset of BPO and is a centralized office that facilitates large amounts of inbound and outbound telephone calls?
