CCS QUIZ No.1, Part 2 02-17-23
Quiz by Frances Therese D. San Juan
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10 questions
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- Q1Which basic service of BPO deals with payroll, raising invoices, matching them with purchase orders and reconciling bank accounts?Finance and AccountingDocument ManagementSoftware DevelopmentLegal Services45s
- Q2As one of the basic services provided by BPOs, what does document management offer to clients?Recording and storing of large amounts of online data generated by a certain company (client)Reviewing terms and conditions in legal contractsEvaluating the best suppliers for raw materials needed by a company (client)Checking and updating of telephone directory information and contact details45s
- Q3If a company outsources for lawyers who do the monitoring old contracts and licensing agreements to managing documentary evidence for product-liability cases, which basic service does it get from BPO?Call centerLegal ServicesProcurementDocument Management45s
- Q4Which type of BPO service provider can help reduce costs by doing a more thorough evaluation of supplier performance, managing of requests for information or proposals, recommending the best potential suppliers, and selecting suppliers?Finance and AccountingCall centerSoftware DevelopmentProcurement45s
- Q5This refers to hiring software developers from countries or areas where there is access to highly-educated, low-cost personnel.Finance and AccountingSoftware DevelopmentDocument ManagementCall center45s
- Q6Which of these offer sales, marketing, customer service, telemarketing, technical support through calls?Call centerProcurementLegal ServicesDocument Management45s
- Q7Which of these is a function of call centers that handles transactions like order processing and administrative assistance like complaints or billing questions?Data cleansingCustomer service (in-bound calls)Telemarketing/ telesales (outbound calls)none of these45s
- Q8With this type of call center function, agents call the customers in order to obtain information or sell products and services.Data cleansingTelemarketing/ telesales (outbound calls)Customer service (in-bound calls)none of these45s
- Q9This is a system of phoning the contacts within a database to ensure that all the details such as names, phone numbers,etc. are correct. This allows sales people to phone and send emails.none of theseTelemarketing/ telesales (outbound calls)Customer service (in-bound calls)Data cleansing45s
- Q10Which is NOT one of the sample fields where one could work under the BPO industry?Virtual assistantData encoderAdministrative supportProduction manager45s