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Q 1/10
Score 0
Which basic service of BPO deals with payroll, raising invoices, matching them with
purchase orders and reconciling bank accounts?
45
Finance and Accounting
Document Management
Software Development
Legal Services
Q 2/10
Score 0
As one of the basic services provided by BPOs, what does document management offer to clients?
45
Recording and storing of large amounts of online data generated by a certain company (client)
Reviewing terms and conditions in legal contracts
Evaluating the best suppliers for raw materials needed by a company (client)
Checking and updating of telephone directory information and contact details
10 questions
Q.
Which basic service of BPO deals with payroll, raising invoices, matching them with
purchase orders and reconciling bank accounts?
1
45 sec
Q.
As one of the basic services provided by BPOs, what does document management offer to clients?
2
45 sec
Q.
If a company outsources for lawyers who do the monitoring old contracts and licensing agreements to managing documentary
evidence for product-liability cases, which basic service does it get from BPO?
3
45 sec
Q.
Which type of BPO service provider can help reduce costs by doing a more thorough evaluation of supplier performance, managing of requests for information or proposals, recommending the best potential suppliers, and selecting suppliers?
4
45 sec
Q.
This refers to hiring software developers from countries or areas where there is access to highly-educated, low-cost personnel.
5
45 sec
Q.
Which of these offer sales, marketing, customer service, telemarketing, technical support through calls?
6
45 sec
Q.
Which of these is a function of call centers that handles transactions like order processing and administrative assistance like complaints or billing questions?
7
45 sec
Q.
With this type of call center function, agents call the customers in order to obtain information or sell products and services.
8
45 sec
Q.
This is a system of phoning the contacts within a database to ensure that all the details such as names, phone numbers,etc. are correct. This allows sales people to phone and send emails.
9
45 sec
Q.
Which is NOT one of the sample fields where one could work under the BPO industry?
