CH 10 SOLVING PROBLEMS AND MANAGING CONFLICT - PART 2

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Communicate effectively in group contexts by assuming productive roles, solving problems, managing conflicts, and building consensus in groups

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4 questions

Q.

A ________ QUESTION DIRECTS A LISTENER TO A DESIRED ANSWER

1

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Q.

A ________ IS A CLIMATE IN WHICH PEOPLE FEEL THE NEED TO PROTECT THEMSELVES FROM ATTACK

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Q.

__________ ARE STATEMENTS THAT EXPRESS HOW YOU FEEL IN A SUPPORTIVE WAY.

3

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Q.

TO HELP SOMEONE IMPROVE WITHOUT BEING NEGATIVE, GIVE THEM ______

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