Question 1

What do the letters AUM stand for?

Accepted Answer

American Utility Management

Answer

Asset and Unit Management

Answer

American Utility Metric

Answer

Asset Utilization Model

Question 2

What is an admin fee?

Accepted Answer

Monthly fee for generating the bill

Answer

One time charge for new residents

Answer

Penalty for not paying the bill on time

Answer

Fee for using a credit card to pay online

Question 3

What does RBMS stand for?

Accepted Answer

Residential Billing Management System

Answer

Right By My Side

Answer

Residential Backed Mortgage Security

Answer

Rule Base Management System

Question 4

What is listed on the ledger?

Accepted Answer

All of the above

Answer

Statement Amounts

Answer

Late Fees

Answer

Payments (if RUM Collects)

Question 5

When should you enter call notes?

Accepted Answer

Every call/interaction

Answer

When the resident asked me to

Answer

Only if the call is turns into an escalation

Answer

If I think it's necessary

Question 6

When someone signed for e-Statement, will they still receive a paper bill?

Accepted Answer

No

Answer

Only if they signed up for both

Answer

Only if they are willing to pay an extra charge

Answer

Yes

Question 7

What is utility recovery charge?

Accepted Answer

Penalty for not having the utility under the resident's name

Answer

Fee for not paying the bill on time

Answer

Fee for paying with ACH online

Answer

Charge for generating the bills

Question 8

What are the 2 types of resident accounts that we have?

Accepted Answer

RUM Collects and Collect On Site

Answer

RUM Pays and RUM Collects

Answer

RBR and Merged Billing

Answer

Bill Only and RUM Collects

Question 9

How long can it take to get set up on Auto Pay?

Accepted Answer

Up to 1 billing cycle

Answer

24-48 hours

Answer

Real-time

Answer

Within 5 business days

Question 10

What do you call 'late fees' in the state of Oregon

Accepted Answer

Non-Compliance Fees

Answer

Late Fees

Answer

Past Due Charge

Answer

Penalty

Question 11

Who owns the sub-metering equipment

Accepted Answer

RealPage

Answer

The property

Answer

The resident

Answer

The developer

Question 12

What are the RUBS billing method

Accepted Answer

All of the above

Answer

Occupant Count

Answer

Square Footage

Answer

Bedroom Count

Question 13

How do we bill residents in student housing?

Accepted Answer

By the bed billing

Answer

Shared depending on how big the room they occupy is

Answer

We don't handle student housing

Answer

It's free

Question 14

What word can we use instead of 'leak'

Accepted Answer

Dripping or running water

Answer

Spill

Answer

None of the above

Answer

It's okay to use 'leak'

Question 15

What does RFMI stand for?

Accepted Answer

Request for Meter Investigation

Answer

Request for More Information

Answer

Resident Forwarded Message Investigation

Answer

Regional Financial Management Improvement

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