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Day 1 Exam (AUM-RBMS Training)

Quiz by Garnet Caimbon

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15 questions
Show answers
  • Q1
    What do the letters AUM stand for?
    Asset and Unit Management
    American Utility Metric
    Asset Utilization Model
    American Utility Management
    120s
  • Q2
    What is an admin fee?
    One time charge for new residents
    Penalty for not paying the bill on time
    Fee for using a credit card to pay online
    Monthly fee for generating the bill
    120s
  • Q3
    What does RBMS stand for?
    Right By My Side
    Residential Backed Mortgage Security
    Rule Base Management System
    Residential Billing Management System
    120s
  • Q4
    What is listed on the ledger?
    Statement Amounts
    Late Fees
    Payments (if RUM Collects)
    All of the above
    120s
  • Q5
    When should you enter call notes?
    When the resident asked me to
    Only if the call is turns into an escalation
    If I think it's necessary
    Every call/interaction
    120s
  • Q6
    When someone signed for e-Statement, will they still receive a paper bill?
    No
    Only if they signed up for both
    Only if they are willing to pay an extra charge
    Yes
    120s
  • Q7
    What is utility recovery charge?
    Fee for not paying the bill on time
    Fee for paying with ACH online
    Charge for generating the bills
    Penalty for not having the utility under the resident's name
    120s
  • Q8
    What are the 2 types of resident accounts that we have?
    RUM Collects and Collect On Site
    RUM Pays and RUM Collects
    RBR and Merged Billing
    Bill Only and RUM Collects
    120s
  • Q9
    How long can it take to get set up on Auto Pay?
    24-48 hours
    Real-time
    Up to 1 billing cycle
    Within 5 business days
    120s
  • Q10
    What do you call 'late fees' in the state of Oregon
    Non-Compliance Fees
    Late Fees
    Past Due Charge
    Penalty
    120s
  • Q11
    Who owns the sub-metering equipment
    The property
    The resident
    The developer
    RealPage
    120s
  • Q12
    What are the RUBS billing method
    Occupant Count
    Square Footage
    Bedroom Count
    All of the above
    120s
  • Q13
    How do we bill residents in student housing?
    Shared depending on how big the room they occupy is
    We don't handle student housing
    By the bed billing
    It's free
    120s
  • Q14
    What word can we use instead of 'leak'
    Dripping or running water
    Spill
    None of the above
    It's okay to use 'leak'
    120s
  • Q15
    What does RFMI stand for?
    Request for More Information
    Resident Forwarded Message Investigation
    Request for Meter Investigation
    Regional Financial Management Improvement
    120s

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