Question 1

What is RUM?

Accepted Answer

RealPage Utility Management

Answer

Resource Utilization Monitoring

Answer

Resident Unit Monitoring

Answer

Release Upgrade Management

Question 2

What are the 3 types of billing services we have for RUM (NWP and VES)

Accepted Answer

RBR, Bill Only, Resident One Bill

Answer

RBR, Bill Only, Billing and Collections

Answer

Bill Only, Integrated Billing, Invoicing and Collections

Answer

RBR, Invoice Alone, Collections Only

Question 3

How can residents submit their payments if their account is Bill Only and/or Resident One Bill?

Accepted Answer

Through the property

Answer

Through the local utility provider

Answer

Through the home owners association

Answer

Through RealPage

Question 4

What is the most effective way to bill residents?

Accepted Answer

Metered Billing

Answer

RUBS

Answer

Shared Billing

Answer

Estimated Billing

Question 5

What does RUBS stand for?

Accepted Answer

Ratio Utility Billing System

Answer

Ratio Utility Billing Software

Answer

RealPage Unit Billing Software

Answer

Resident Unit Bond System

Question 6

In Open-C, what is the starting point for all resident or property account search?

Accepted Answer

Contract

Answer

Resident

Answer

Group

Answer

Customer

Question 7

The easiest way to pull up an account in Open-C is using the   _______________

Accepted Answer

Account Number

Answer

Resident's Name

Answer

Payment Confirmation Number

Answer

Full Address

Question 8

What important information can be seen on the Contract Overview Page in Open-C

Accepted Answer

Account Balance, Last Payment, Types of Services and Contact Methods

Answer

Meter Serial Number, Payment History and MAP or Non-MAP

Answer

Payment History, Meter Reads and Billing History

Answer

Billing History, Types of Services and Payment History

Question 9

PWA stands for?

Accepted Answer

Property Wide Alert

Answer

Private Web Alert

Answer

Progressive Works Agency

Answer

Property Web Alert

Question 10

How do we authenticate/verify a resident’s account

Accepted Answer

Resident's Name and Account Number

Answer

Last Payment Date and Payment Amount

Answer

Last Bill Amount

Answer

Account Number and Name of the PMC

Question 11

What is a New Account Fee?

Accepted Answer

One-time fee for setting up a new account

Answer

Monthly Fee for adding a new utility

Answer

One-time charge for renewing the lease

Answer

Penalty for returning the bill

Question 12

What is CAD?

Accepted Answer

Common Area Deduction

Answer

Cash Available for Distribution

Answer

Common Area Development

Answer

Common Allocation Design

Question 13

Define Vacant Recovery Charge.

Accepted Answer

Happens when the unit is listed as Vacant in the LUD and the property pays for the bill

Answer

Happens when the property forgot to activate the resident's utility services

Answer

Occurs when the leasing office missed to have the resident sign the lease

Answer

Occurs when the resident missed a payment

Question 14

What is Vacant Processing Fee?

Accepted Answer

Penalty for not having the utility under the resident's name

Answer

One time charge that happens when the resident forgot to pay the bill

Answer

Charge for maintenance requests

Answer

Penalty for high water consumption

Question 15

Can you update the name and change the property address on an account?

Accepted Answer

No

Answer

Depends on my supervisor

Answer

Yes

Answer

Maybe

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