DBM- Test 1
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20 questions
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- Q1What should you do if a new case in RDN is an Impound type?Accept the orderDecline the orderChange the status to OPENWait for further instructions40s
- Q2If the address is not in the coverage area according to the DBM Map, what action should be taken?Accept the case and proceedMark it as Out of coverageChange the status to pendingIgnore the coverage area requirement40s
- Q3When is it acceptable to work on a case that has already been worked on more than twice in the last 100 days?If the case is new in RDNIf it is an Impound typeIf the order is from Chase GM and WestlakeIf the client insists40s
- Q4Which vehicle types require confirmation with the client for further details?Only RWD vehiclesOnly electric vehiclesAll vehiclesAWD, 4WD, or special vehicles40s
- Q5What should you do if a case does not match all required conditions?Forward to a supervisorArchive the caseChange the status to OPENDecline the order40s
- Q6What is the first step in updating cases in RDN?Check for vehicle typeLog in to RDN through RDN portal using Login CredentialsSort the cases by datePost the update using templates40s
- Q7For updates within 3 to 7 days, what type of update should be given?No update neededCollateral UpdateProperty descriptionThank You update40s
- Q8What should be checked before giving updates on Thank you Collateral or property Description?The client's feedbackThe case worker's availabilityWhether the address comes within the territoryThe vehicle type40s
- Q9In IBEAM, when should you open a case?When you have timeOnly when AssignedWhen the case appears urgentWhen the client asks for it40s
- Q10What priority level should be set in Recovery Connect (RC) when updating with a VIN?NormalLowMediumHigh40s
- Q11What should you do if you encounter a new update that is important in RDN?Forward it to all clientsRemove it from the list without actionIgnore the updateView the update and send it to the relevant person, then remove from the list40s
- Q12How often should flag flipping be done in Clearplan?Once a weekMonthlyDailyTwice a day40s
- Q13What icon should be assigned priority for triangle icons in Clearplan?NormalPriority client 1+ runsNo action neededLow priority40s
- Q14In the key request process, what should be done after matching the storage location from the CD?Send an email to all clientsVerify the VINCheck the vehicle conditionPaste in Update Section in RDN40s
- Q15What verbiage should be written in the Release Note if applicable in the RDN system?PendingNoneCompleteBlanket40s