Question 1

What is the phonenumber Mr McDougal has to call?

Accepted Answer

Question 2

The order was for 600 bottles of malt whisky

Accepted Answer

false

Answer

true

Question 3

Mr MacDougall is going to contact the customs.

Accepted Answer

false

Answer

true

Question 4

How does Mr Saxton say he has a complaint?

Accepted Answer

I'm afraid I have to make a serious complaint.

Answer

I have to lodge a complaint.

Answer

I am sorry but I have to complain.

Question 5

What is Mr Saxton's complaint about?

Accepted Answer

He was given incorrect information about flight schedules.

Answer

He missed the connecting flight to Washington.

Answer

He missed his flight to New York.

Question 6

Choose the best response: The consignment's got stuck at customs.

Accepted Answer

Why has it been delayed?

Answer

You mean they've stamped it.

Answer

So we can collect it, can we?

Question 7

Choose the best response: Our forwarding agents will handle it.

Accepted Answer

Are they reliable?

Answer

It's very fragile.

Answer

Will they be here soon?

Question 8

Choose the best response: I'll get on to them.

Accepted Answer

If you would.

Answer

If you see them, tell them.

Answer

When can you go?

Question 9

Choose the best response: I'll call you tomorrow. Would 12.30 suit you?

Accepted Answer

12.30 would be fine.

Answer

Yes, I go to lunch at 12.

Answer

Yes, it would be a bit difficult then.

Question 10

Choose the best response: I'll get things moving as quick as I can.

Accepted Answer

I'd appreciate that.

Answer

The sooner you go, the better.

Answer

Don't move them without telling me.

Question 11

Choose the best response: There's been a bit of a mix up.

Accepted Answer

What's the problem?

Answer

I'm sorry everything is in the wrong place.

Answer

Why did you disturb it?

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