
Dealing with complaints
Quiz by Els Keultjes
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- Q1
What is the phonenumber Mr McDougal has to call?
Users enter free textType an Answer300s - Q2
The order was for 600 bottles of malt whisky
falsetrueTrue or False300s - Q3
Mr MacDougall is going to contact the customs.
falsetrueTrue or False300s - Q4
How does Mr Saxton say he has a complaint?
I'm afraid I have to make a serious complaint.
I have to lodge a complaint.
I am sorry but I have to complain.
120s - Q5
What is Mr Saxton's complaint about?
He was given incorrect information about flight schedules.
He missed the connecting flight to Washington.
He missed his flight to New York.
120s - Q6
Choose the best response: The consignment's got stuck at customs.
Why has it been delayed?
You mean they've stamped it.
So we can collect it, can we?
45s - Q7
Choose the best response: Our forwarding agents will handle it.
It's very fragile.
Are they reliable?
Will they be here soon?
45s - Q8
Choose the best response: I'll get on to them.
If you see them, tell them.
If you would.
When can you go?
45s - Q9
Choose the best response: I'll call you tomorrow. Would 12.30 suit you?
12.30 would be fine.
Yes, I go to lunch at 12.
Yes, it would be a bit difficult then.
45s - Q10
Choose the best response: I'll get things moving as quick as I can.
The sooner you go, the better.
I'd appreciate that.
Don't move them without telling me.
45s - Q11
Choose the best response: There's been a bit of a mix up.
What's the problem?
I'm sorry everything is in the wrong place.
Why did you disturb it?
45s