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Dealing with complaints

Quiz by Els Keultjes

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11 questions
Show answers
  • Q1

    What is the phonenumber Mr McDougal has to call?

    Users enter free text
    Type an Answer
    300s
  • Q2

    The order was for 600 bottles of malt whisky

    false
    true
    True or False
    300s
  • Q3

    Mr MacDougall is going to contact the customs.

    false
    true
    True or False
    300s
  • Q4

    How does Mr Saxton say he has a complaint?

    I'm afraid I have to make a serious complaint.

    I have to lodge a complaint.

    I am sorry but I have to complain.

    120s
  • Q5

    What is Mr Saxton's  complaint about?

    He was given incorrect information about flight schedules.

    He missed the connecting flight to Washington.

    He missed his flight to New York.

    120s
  • Q6

    Choose the best response: The consignment's got stuck at customs.

    Why has it been delayed?

    You mean they've stamped it.

    So we can collect it, can we?

    45s
  • Q7

    Choose the best response: Our forwarding agents will handle it.

    It's very fragile.

    Are they reliable?

    Will they be here soon?

    45s
  • Q8

    Choose the best response: I'll get on to them.

    If you see them, tell them.

    If you would.

    When can you go?

    45s
  • Q9

    Choose the best response: I'll call you tomorrow. Would 12.30 suit you?

    12.30 would be fine.

    Yes, I go to lunch at 12.

    Yes, it would be a bit difficult then.

    45s
  • Q10

    Choose the best response: I'll get things moving as quick as I can.

    The sooner you go, the better.

    I'd appreciate that.

    Don't move them without telling me.

    45s
  • Q11

    Choose the best response: There's been a bit of a mix up.

    What's the problem?

    I'm sorry everything is in the wrong place.

    Why did you disturb it?

    45s

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