The following are part of dealing with guest clothes except:

Ensure all items are presentable – clean, tidy, pressed, no rips or tears, no missing buttons, no loose stitches, no loose hems, no marks or stains

As a valet receive instruction from any laundry staff in the venue, Practice – so you gain confidence and competence.

The room attendant irons clothes in the guest room using a standard iron and ironing board with all the necessary accompaniments such as spray bottles for starch and water, and lint removing brushes

Shake clothes out before starting to iron them Iron on an underliner Check „care labels‟ on clothing before ironing

Use iron and the ironing surface immediately. Set the iron to the correct temperature/setting. A common mistake when ironing is to have the iron too hot which can damage clothes Use ironing aids or chemicals always.

Be proactive. Do not just wait for guest to ask for repairs to be done: look for items requiring attention and take appropriate action Make small repairs using a valet kit to sew on buttons, stitch a hem Arrange for larger repairs as opposed to actually undertaking them

Counting and memorize the items to be laundered/dry cleaned Identifying special attention required such as:  Stains requiring treatment – identifying the cause of the stain if possible  Repairs  Requirements of the guest which may, for example, stipulate „hand washing‟, the use of certain chemicals or a prohibition on the use of certain chemicals

Completing internal documentation requesting laundry and/or dry cleaning. This documentation forms the basis of charging the guest for services provided in this regard

Specifying time required for items. A VIP guest using a valet receives preferential treatment in terms of the priority afforded to their clothes to be cleaned or repaired.