Question 1

Why might an iOS user get error 400?

Accepted Answer

Device clock set to 12hrs

Answer

Employee branch setup incorrectly

Answer

Employee needs to be recreated

Answer

Password is incorrect

Question 2

Why might an iOS user get error 401?

Accepted Answer

Password is incorrect

Answer

FT backendAutoDispatch toggled on

Answer

Employee pin-code not setup in BO

Answer

Vehicle not chosen

Question 3

RP can't to archive a Delivery Driver, what do you do?

Accepted Answer

Change employee to Cashier

Answer

Remove employees Branches

Answer

Create a new employee with different spelling

Answer

Escalate to Tier 2

Question 4

Driver App starts crashing, what to check?

Accepted Answer

How long the employee has been clocked in for

Answer

What FT's are enabled

Answer

How many branches are selected for a driver

Answer

The last time an employee clocked in

Question 5

Why might the location not update on Android?

Accepted Answer

Driver has closed or minimised the app

Answer

Driver has opted to mask location

Answer

Driver hasn't allowed location access

Answer

RP isn't on the latest RA version

Question 6

Cash order is marked as paid on Driver App but shows as unpaid in Reggie, why?

Accepted Answer

FT issueSalesReceiptOnPaymentSettled not on

Answer

FT salesReceiptV2 not on

Answer

It has to be marked as paid on both

Answer

FT addPrinterSectionsToSalesReceipt not on

Question 7

An employee can't login, the username & password are correct - what do you do?

Accepted Answer

Check the employee is a Delivery Driver

Answer

Check the branch is setup correctly

Answer

Archive the employee and create a new one

Answer

Escalate to Tier 2

Question 8

Why might an iOS user get the error 'Parsing'?

Accepted Answer

Logging in with Superuser account

Answer

Account is faulty and needs archiving

Answer

Date on device is incorrect

Answer

Logging in with Franchise Owner account

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