Andy, the payroll admin at Johnny's Karate School in Indiana, calls because he will be rehiring April, a previous employee who was terminated 3 1/2 months ago. He needs to know at what point would he need to report her as a rehire to the state. How would you code this call in Upstream? Sort the answers into the correct categories.

Julie, the owner of World Explorers Travel Agency calls because she will be adding a second location in another state. Currently based in North Carolina, she plans to expand her business in Florida next month. Her North Carolina location is set up on Taxpay and she would like to do the same with her Florida location. She needs to know what you need to activate Taxpay for that state. How would you code this call in Upstream? Sort the answers into the correct categories.

Steven, from SJM Enterprises, sends an email requesting you to add 2 new hires to his company.  He did not include his client ID and you need to find his client ID in order to complete this action. What tool will you use to determine Steven's client ID and whether or not he is a contact for the company?

Dawn, from Dawn's Outdoor World, calls in asking for your help with adding one of her administrative users to Paychex Flex. What tool will you use to assist Dawn with her request?

Rebecca, from Belle's Bakery, calls in asking for you to unlock her Paychex Flex account because she entered the incorrect password too many times. Place the steps in order for how you would assist Rebecca with her issue.

Which of the following is not a topic in the Approvals category in the Paychex Flex Help Center?