I am writing with (1) ... to our telephone conversation this morningabout your order 7895LG.

I must (2) ... for the delay in processing this order.

I can now confirm that the goods have been shipped and should (3) ... you within 10 working days.

We have taken special (4) ... to make sure that the items are exactly as you requested.

Once again, please (5) ... our apologies.

If you have any further questions, do not (6) ... to contact me again.

I was (1) ... to hear about the damage to the products that you received this morning

However, I am (2) ... that ...

... we cannot (3) ... responsibility ...

We cannot take responsibily in this (4) ...

All our products are (5) ... very carefully before leaving the factory, and the damage in this case must have been caused in transit.

I (6) ... that you contact the shipping company directly about possible compensation.

In the meantime, we can ship the same order to you again, if it would help. If you give us a firm instruction to do so (7) ... the next few days, ...

... it should reach you (8) ... the end of the month.

I am writing to you (1) ... the meeting.

I am writing to you in relation to the meeting that we (2) ... for this Friday.

I am afraid something urgent has come up and I will not be able to attend. Can we (3) ... the meeting until next week? I can make any time Wednesday or Thursday.

I apologise for any (4) ... this may cause.

I am looking forward to (5) ... from you.