What are the locations of the Shell’s AED(s)?

On the wall in between Bay 1 and Tom’s office

What is the proper way to swipe in a person with a skate membership for open skate?

Swipe skate membership at access and then at skate swiper

Only swipe skate membership on skate swiper below sales computer

Don't need to swipe in anywhere

Only swipe skate membership at access

When processing Wiscard payments you should attach a customer to the sale ________.

Never, using a Wiscard automatically attaches the customer to the sale

A member says they forgot the combo to their personal lock on a day use locker. What should you do?

Cut it off for them, only if they can verify that the contents inside are theirs

Cut it off for them and give them a free replacement lock from our inventory

Cut it off at the end of the day and put their items into the lost and found.

A student wants to receive a towel and says she has a lifetime service. She does not have a towel to return. How do you handle this?

Verify a Towel Service purchase in her order history, review the exchange policy and then give her a towel

Verify a Towel Service purchase in her order history and then make her purchase the service again because she didn’t follow the policy

Give her a towel, she’s probably not lying!

Verify a Towel Service purchase in her order history and then give her a towel

A hockey parent from Milwaukee calls about a lost and found. You check and you believe to have the item. What is the correct way to handle this situation?

Fill out a member service form explaining the situation because she is an out of town guest, and set aside the lost and found item.

Explain that we can’t verify the item over the phone and she will have to come in.

Tell her you couldn’t find the item and give it to Bill for the next Updates Email prize.

Tell her on the phone that we have the item.

A student returns basketball #4, but they have #2 checked out in Fusion. What would you do?

Don’t check in either ball and explain the $70 fee that person will be charged with if the proper ball isn’t found

Check in both ball #2 and ball #4

Policy check! Which one of the following policies is INCORRECT?

Members can lift weights as close to the track as they’d like, as long as their feet are not directly in the track.

Members must rerack their own weights

Close toed shoes must be worn at all times in the track area.

No unauthorized use of photographs or video recordings

Policy check! Which one of the following policies is INCORRECT?

Speakers are prohibited EXCEPT for track team

No football, Frisbee, soccer, lacrosse, baseball, rugby, etc. in the track area.

Benches and barbells MUST stay in Weight Bays 5, 5.5, 6, and area in that corner

No overhead releases of weights

Exclusive Use Policy Check! Which one of the following policies is CORRECT?

Members may not check out basketballs until exclusive use is officially over for the day.

Members may use the courts during exclusive use so long as the track is only working by the bleachers.

Members may begin using the courts five minutes prior to the end of exclusive use.

Members may cross the track to work in the lane between the track and basketball courts on the east side of the facility, so long as they’re careful to watch for runners.

Equipment Replacement fees: which of the following is CORRECT?

All of these answers are correct

Member has 3 business days to return the item with no fee, on the fourth they are charged.

If they haven’t paid after 7 calendar days, they get a Rec Well Suspension. If they haven’t paid after 14 calendar days, they have a Rec Well Suspension and a hold on student account.

We no longer have a $1/day late fee.

Which statement about guest/sponsor waivers is INCORRECT?

Ipad should face you when not in use

MSA should select the waiver for guest

MSA should verify that guest/sponsor has completed the waiver before you complete the payment.

What should you do if someone enters the facility and has 6 “forgets” on their profile?

Clear their “forgets” if they have purchased and replaced their old card (if it was lost or stolen).

Allow them in even if they do not present a physical membership or Wiscard.

Inform them they are banned from Rec Well Facilities through the semester.

Clear their “forgets” and allow them to start new for the rest of the semester without presenting a new card.

Members used to get an "Alumni" membership by being a part of the Wisconsin Alumni Association, and some of these memberships have not expired yet. What is the current name in Fusion of these memberships?

None, their memberships were canceled on August 1st if they were not a UW-Madison graduate

Which of the following is correct in terms of memberships at the Nick?

Once the Nick opens, current Rec Well members will be able to upgrade to the “All-Access” membership by paying the difference in monthly membership price only for the months that their current membership and the opening of the Nick overlap.

Campus Affiliates and Alumni will pay the same rates for the All-Access membership.

Anyone with a membership at the Shell now will be eligible to purchase the All-Access membership.

Current Rec Well members will have access to the Nick without paying more for the All-Access membership until their current membership expires.

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