What type of reservation is being described in the statements below?“Mr. James, we would like to inform you that we will be holding your room until 4:00 pm on the date of your arrival. You can still check in after the said time, but depending on the room availability on that day.”

There are various ways in how hotel guests pay their bill accounts. What form of settlement is made when a guest reserved in full payment cash prior to the date of his arrival?

How many rings does it take before an FO answer the phone calls?

One of the most important telephone etiquettes that an FO should practice is showing courteousness to the caller. Which of the following best exemplifies respect and professionalism in greetings?

What will you say to the person, if you must interrupt the conversation?