The ___________ is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments.

These are the main function of front office staff, EXEPT:

In this stage, the guest chooses which hotel they wanted to stay.

This means booking or registration arrangement prior to the date of engagement in a hotel.

A room with a studio bed- a couch which can be converted into a bed.

These hotel room has many rooms inside with a common wall but no connecting door.

Below are types of Guests in a hotel, EXEPT:

These guests are typically a younger crowd, these types of travelers are VERY price sensitive and will try to save as much as possible.

These types of travelers expect high-quality service and are willing to spend more money in order to get it.

The acronym V.I.P. stands for?

This is where the guests register on arrival, request information and services, relate complaints, settle their accounts, and check out.

These are the most common style of front desks used in hotels, EXEPT:

This system includes a complete set of computer hardware and software used in processing reservations and all transactions electronically.

Anna wants to reserve a hotel room in Dubai for her travel next month. What is the best way she can do it?

It reflects the true picture of the room availability status for a six-month period.

This is where the front desk staff keep all the guest folios throughout the occupancy stage.

It is the most important piece of front office equipment.

Government organizations, businesses, and private individuals use _________ to destroy private, confidential, or otherwise sensitive documents.

Warren, a front desk staff needs to cut the power in Room 102 as the guest already departed. What device he will manage to cut the power?

The front desk cashier found out that the guest has not enough cash but they offer to pay using their credit card. What will the cashier use for credit cards?

Routine maintenance is being carried out as during problems.

Make sure that all equipment is good and in proper working condition. Check each equipment regularly.

Avoid placing food or water near any office equipment.

Leave the electrical cords or cables under rugs and floors.

Place office equipment in strategic places to achieve working efficiency and convenience in using them.

How many days there are in 3 weeks?

Jerome will spend 5 days in a resort hotel. How many hours does 5 days composed of?

Rita, the hotel manager noticed that guest #204 has only 220 minutes left before check out. How many hours and minutes does the guest left?

If every hour has 60 minutes, 2 hours has ___ minutes.

In a raffle draw, James won a 72 hour stay in a Luxury Hotel. How many days he will stay?

A _______ is a comparison of two quantities that have the same units.

A _______ is a statement that two ratios or rates are equal.

In Grade 7 – Love, there are 15 males and 30 students. Express the following values to ratio using Male to Female Ratio.

What is the reduced form of the ratio in test number 33?

The equation 3:5 = 21:35 is proportion.

_________ is a term used to describe something that has the potential to cause harm or adverse effects to individuals, organizations property or equipment.

This is the chance or probability that a person will be harmed or experience an adverse health effect caused by a hazard.

The following are adverse health effects of hazards, EXEPT:

How do you avoid injury caused by lifting heavy objects?

The floor of the hotel lobby is wet after mopping. What preventive measures are you going to do?

Is it correct that there are boxes in front the fire exit?

Safety procedures practices in the workplace contribute the following, EXEPT:

Personal hygiene practices includes keeping your hands always clean and nails cut short.

Eliminating the possible breeding of flies is a good housekeeping practice.

The observance of safety precaution to promote work efficiency and to avoid accident is optional.

An ideal facility (building) includes the following, EXEPT:

A _______ is a room in a building used for entry from the outside.

The main component of a reception is the _____ and its _______.

The layout of the lobby is basically a _________ of all the physical elements of design, and where they will be put in the lobby.

Not all hotel lobby designs have a waiting area.