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Q 1/6
Score 0
One of the most important telephone etiquettes that an FO should practice
is showing courteousness to the caller. Which of the following best
exemplifies respect and professionalism in greetings?
30
Is it Mr. Lopez? Hi Sir! How are you? This is room reservations.
Good Morning! Room Reservations, this is Jenny. How may I help you?
Good morning! This is room reservations, my name is Sarah. What
makes you call?
Yes Mr. Lopez, what can I do for you? This is room reservations.
Q 2/6
Score 0
When in the office, always answer a telephone by saying: “Yes Sir,
how may I help you?”
30
true
false
6 questions
Q.
One of the most important telephone etiquettes that an FO should practice
is showing courteousness to the caller. Which of the following best
exemplifies respect and professionalism in greetings?
1
30 sec
Q.
When in the office, always answer a telephone by saying: “Yes Sir,
how may I help you?”
2
30 sec
Q.
For security reasons, do not identify yourself at the beginning of all
calls.
3
30 sec
Q.
Arrange Processing Reservation Records
4
30 sec
Q.
Matching Type
5
30 sec
Q.
Who is the most important department and nerve of the Hotel.
