Interpersonal Skills and Professional Qualities
Quiz by rachel rees
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- Q 1/11Score 0
Training staff ensures
29They know and understand company standards and practices
They can do any job properly
They can do the job well to please customers
That they can work unsafely.
- Q1
Training staff ensures
They know and understand company standards and practices
They can do any job properly
They can do the job well to please customers
That they can work unsafely.
30s - Q2
On-the-job training:
Means you get paid a higher wage
Takes place within the business
Is carried out by a salon manager
Means you work longer hours.
30s - Q3
An advantage of on-the-job training is
You are with friends
It is less expensive
You know how to do the job quicker
The trainer always knows what he is doing
30s - Q4
You can train off-the-job:
at the job centre
Only at the weekend
By getting help from another member of staff
At a local college
30s - Q5
An advantage of Off-the-job training:
You get a recognised qualification
you get extra practice
You get a break from your regular job
You get to know other people
30s - Q6
Distance learning:
Is easier because a tutor helps you
Means travelling from home
Can be done at the person’s own speed
can be expensive
30s - Q7
Interpersonal skills are:
Not important between the staff working in the salon
Important between all staff working in a hair salon
Only important for receptionists
don't really matter
30s - Q8
Three interpersonal skills are:
Body language, speaking, empathy
respect, visual, keeping active
Listening, sleeping, respect
Manners, greeting, laughing
30s - Q9
Empathy from staff is necessary when:
A customer makes an appointment on line
A customer refuses to pay
A customer has been to the salon frequently
A customer does not understand the service
30s - Q10
Managers must have effective interpersonal skills when:
having a staff party
Talking to children
Planning a staff meeting
Handling complaints
30s - Q11
Staff working in a salon:
Always need training to develop interpersonal skills
must do training every month
30s
