Intro to ADT & Home security Day 2

Its primary departments are Account Management, Customer Monitoring Center and Account Service Center?

It handles customers who request to discontinuetheir service and the customer is not relocating.

It provides troubleshooting over the phone and schedulestechnicians to respond, if needed.

It includes 9 centers which monitor alarm systems for 7 million customers nationwide.

It schedules and manages system installations and repairs.

This center receives marketing calls, collects leads and creates sales opportunities.

It has field offices representing ADT to local customers. This office conducts face-to-face sales, installations and service calls for existing customers.

ADT Security Services, ADT Authorized Dealer, Protection 1 and blue by ADT are considered?

Transfer a customer to this department when their system is not working.

Sheila Rathburn is calling to request a cancellation of her service she is not moving.

Benjamin Buttons has never had ADT and is interested in getting our service and products.

Sean Pennyworth is an active and currently billed customer who is looking to upgrade his equipment. What type of customer is Mr.Pennyworth?

J&J Crafts is a small business, however they have a large building 25,000 square feet – which department would handle this customer type?

Deter Crime, Minimize Loss, Protect Life, Fire& Life Safety and Managing Life Events

Hardwired Systems, Hybrid Systems and All-in-OneWireless Systems