Question 1

What is an Activity report?

Accepted Answer

To help customers understand the volumes and types of outbound communications and activities performed by leasing agents

Answer

A central hub for all things calls, call recordings, and email communications

Answer

Show how much money you are spending on your lead pipeline based on information entered in the Guest card

Question 2

What is BoxScore?

Accepted Answer

Detailed info on the leads in your system. It includes details around all the actions that the leasing team has accomplished with any individual in the system.

Answer

To help customers understand the volumes and types of outbound communications and activities performed by leasing agents.

Answer

To monitor agents performance to ensure follow-up and integrity of interactions

Question 3

Which of the following is the correct triage Analytics issue?

Accepted Answer

Obtain property name, type ofAnalytics report, guest card information, date range, identify the event date

Answer

Filter the report by date range, open all the guest card to identify the event date

Answer

Obtain a copy of the report, compare the report in the Analytics, send to PSA if it didn’t match

Question 4

The client reported that there are a couple of prospects that are not showing in the Activity Report. What steps do you need to find the resolution?

Accepted Answer

Obtain property name, type of Analytics report, guest card information, date range, and identify the event date

Answer

Obtain a copy of the report, compare the report in the Analytics, and send it to PSA if it doesn’t match

Answer

Filter the report by date range, and open all the guest card to identify the event date

Question 5

The client is asking why prospects are not showing in the Activity report. What steps do you need to find the resolution?

Accepted Answer

Obtain property name, guest card information, and date range, and identify the event date

Answer

The guest card has no preferences

Answer

The guest card is already tagged as Lost

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